Customer Training Developer

7 months ago


Guildford, United Kingdom AQA and AQA Affiliates Full time

**At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen.**

**Customer Training Developer**

**Fixed Term Contract - 12 months**

**Manchester: £30,000 - £34,800**

**Guildford: £31,000 - £36,200**

**Hybrid Working**

This is the perfect role if you are the kind of person who wants to feel proud of what they have achieved at the end of the contract. More than 50% of our roles are advertised internally only, so this could be your next job and the one after that. **Customer Training Developer** is not a new job title within AQA, but this particular position is a new one. You will be able to actually effect change; forming and shaping the role and it's reach and impact throughout the business.

**Purpose**:
You will complement and coordinate with the existing team of Customer Training Developers but your focus will be developing and facilitating the **community engagement**. You will be supporting a variety of **stakeholders** within AQA (sales account managers, marketing and curriculum teams for example) to ensure **efficient and effective course content and content delivery**.

**What's in it for me?**
- A high profile role within the business that you can develop and shape
- A role with a clear outcome in mind and therefore a real sense of satisfaction and achievement
- A company who focus on health and wellbeing by enabling access to Private Medical Insurance and a Health Care Cash Reward Plan, Life Assurance and an employee assistance program
- A company who invest in your future with a really strong pension offer (up to 11.5% employer contributions)
- 25 days annual leave with bank holidays and extra closure days at Christmas on top

**What will I need to succeed?**
- Strong stakeholder management experience
- Excellent communication - you will be liaising throughout the business including executive level
- The ability to project manage and delegate tasks appropriately
- The skills of multi-tasking - this is a busy role with high impact, high turnover and high expectations
- The ability to define and manage processes
- Strong attention to detail
- Experience of the education sector is preferable but not essential.
- Detailed systems and platform knowledge (CRM, Office etc)

**What next?**

Upload your most recent CV and a cover letter explaining why you are the best person for the job.

CRE23

**Recruitment Agencies**

We have a preferred supplier list (PSL) in place.



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