Housing Officer

4 days ago


London, United Kingdom C&C Full time

**Housing Officer (6 Month FTC)**
Location: Home-based/site-based across North London

**Salary**: £31,452 per annum

**Job Type**: 6-month (FTC), Full-time, 5 days per week (with the possibility for extension)
**Who We Are**
Central and Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active and fulfilling lives.
Central and Cecil supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. Frompartnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active and connected communities. Day-to-day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to investin each other and to have the courage to act."
**Your Role**
Working across North, and Northwest London with our scattered General Needs Housing patch. As a Housing Officer, you will have a strong focus on 'putting residents first’, understanding complex anti-social behaviour cases, dealing with neighbour disputes, workingalongside our Income Management Team and the Compliance Team, ensuring that our properties and residents are safe in their homes. To have an in-depth knowledge and understanding around safeguarding, reporting and managing cases.
You will actively work with partnerships and agencies to support our service delivery and deliver service developments and improvements that optimise Social Value and value for money.
**About you**
- Experience with Tenancy Sustainment
- Advanced knowledge of the impact of mental health, drug and alcohol on a resident and the neighbourhood, accessing services
- Understanding resident/customer engagement
- Experience of handling and resolving complaints and conflict resolution, and understanding the Housing Ombudsman
- Experience of Housing Management Systems
Reporting to the Portfolio Manager, you will embrace training that is tailored to your ability to manage residents needs and improve your performance.


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