Client Success Lead

4 months ago

Stockport, United Kingdom NielsenIQ Full time

**Job Description**:
**CLIENT SUCCESS LEAD**

CGA department - Stockport office

**ABOUT THIS JOB**

As part of a fast-growing team covering APAC clients, the Client Success Lead is responsible for ensuring that all reasonable client expectations are met or exceeded, through high quality data and insight deliverables. These should be value-adding enough to increase customer loyalty, to retain contracted spend and to increase customer’s desire to work even more with CGA now or in the future.

The Client Success Lead should:

- Demonstrate exemplary insight delivery in all projects
- Have an excellent understanding of the On Premise channel
- Credibly add value to CGA’s customer and stakeholder relationships at all levels.
- Maintain high standards and efficient ways of working to deliver maximum value to clients through ensuring the adoption of best practices and processes across the team.

You will work as a partner to the in-market Client Solutions team with CGA’s world renowned clients, by supporting in proposal writing and creating proactive plans to deliver engaging insights to clients, to help CGA to influence & support successful strategies of some of the world’s biggest drinks brands.

**RESPONSIBILITIES**
- Ensuring all data and insight that goes to clients is high quality, correct and delivered on time
- Lead or oversee all insight and data led projects, particularly more complex & strategic pieces
- Develop the team to deliver insight which is actionable and SMART
- Support in the pitching and proposals with new and existing clients, through shaping insight led briefs and project plans
- Work with the Client Solutions teams in-market to drive Account Development of all clients
- Lead the APAC Client Success team, ensuring they have clear goals and develop skills to achieve long term success

**REQUIREMENTS**
- Strong experience in building insights and narratives from the data that are actionable
- Strong experience using and interpreting data
- English is a must, South Korean or Vietnamese desirable
- Commercial experience in writing proposals would be a great asset
- Interest in On Premise type of sector OR FMCG / CPG
- Stakeholder or Client Management experience

**#LI-HL1**

**Qualifications**:
Additional Information

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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