Customer Service Adviser

1 month ago


St Austell, United Kingdom ASPIRE NON PROFIT CONSULTING (UK) LTD Full time

**Role purpose**

Reporting to the Assistant Manager, will undertake customer service and administration duties within the CELS Adults Maintenance Team

The department offers administration and customer service support to internal CELS Departments and CELS customers. The role holder will be part of a team who support all CELS Departments with the inputting of equipment and service data, booking appointments, ensuring accurate information is recorded, and ensure vital information is passed to team or subcontractor. Ability to work under pressure.

To be part of the Customer Services Maintenance Team at CELS

To regularly review current activities within own role and with support from Assistant Manager to ensure effective utilisation of time

To provide excellent customer service to our customers so CELS can continue to be a customer focused organisation.

Foster good relationships with colleagues and customers

To offer a positive and flexible approach to the variety customer service and admin tasks.

To be able to use initiative, be competent in organising own work.

To, at all times, remain polite and courteous to the customers.

To cover the duties of other staff in their absence on annual leave, sick leave, etc. as and when required.

**Knowledge, skills & experience**

English and maths qualification to GCSE or equivalent

Good telephone manner with patience and empathy

Experience of using computer software systems such as Microsoft Office or willingness to learn

The ability to cope with interruptions to planned work

Ability to deal with routine problems

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: From £10.50 per hour

**Experience**:

- customer service: 5 years (required)
- Administrative: 5 years (required)

Work Location: In person

Reference ID: com5227231



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