Customer Service Adviser

3 weeks ago


St Boswells, United Kingdom NFU Agency Full time

**The Role**:
**Customer Service Adviser**
**Location**: Newtown St Boswells / Duns

**Job Type**: Full-Time Permanent
**Salary**: £18000 - £22,000 (depending on experience)

**Are you interested in a career working in insurance?**

Insurance experience would be an advantage, but first-class customer service skills are the most important quality as full training will be provided. The Agency is based across two offices in Newtown St Boswells and Duns.

As a Customer Service Adviser within our growing team, you will play a key role in the success of an expanding local business. You will be expected to handle enquiries, provide insurance quotations and undertake insurance transactions and general sales tasks with a ‘can do’ proactive enthusiasm.

This role is an exciting opportunity for anybody who is looking to join a successful, progressive and well-respected agency of NFU Mutual with the opportunity for future development within our business.

**Your key roles will include**:

- Handling general customer enquiries, policy alterations and renewals in respect of all our insurance products
- Pro-Actively establishing new sales opportunities
- Introduce NFU Mutual Financial Services to new and existing customers.
- Assist with day to day office administration processes.

**What we’re looking for**:

- Individuals who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
- A confident personality who can work well within a team environment but can also work just as well as an individual
- Someone who shows initiative and has a “can do” attitude
- Good interpersonal skills, communication skills, & relationship building abilities.
- Sales and/or customer service experience is desirable however; insurance experience is not essential.

**What we can offer**:

- A supportive and friendly working environment
- Full Training & Development will be provided which includes technical knowledge
- 25 days holiday, plus bank holidays
- Pension Contribution
- Full time permanent position (Mon-Fri 9-5pm)
- Competitive Salary based on experience
- A minimum of National 5 Grades including Maths and English (or equivalent).
- Professional, hardworking with an attention to detail and a ‘Can Do’ attitude.
- Competence with Microsoft Office Suite and able to adapt to company systems.

**Please note you will be working for an agent of NFU Mutual and not NFU Mutual directly.



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