Hotel Receptionist

3 weeks ago

Windsor, United Kingdom LEGOLAND Parks Full time

**Hotel Receptionist**

**Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY

**Hours**:Full Time Fully Flexible, covering hours between 07:00am and 10:00pm

**Pay**: up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- Pay Rates will be increased in April 2023 in line with the National Minimum Wage review_
- Do you have experience of working within a Hotel Front of House or receptionist role?
- Are you passionate about providing excellent customer service?

**About the LEGOLAND® Windsor Resort**

We are looking for a Hotel Receptionist to join our AWESOME Hotel Front of House team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

Reporting to the Front of House Coordinator the Hotel Receptionist will be responsible for making sure our guests receive a 5-star experience Whether you’re on the reception desk checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish

Please note - internally this role is known as Hotel Front of House Assistant

**About the role of Hotel Receptionist**
- As a Hotel Receptionist you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries
- You will work across multiple areas within the Hotel, not just the reception desk, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host
- You will oversee the park entrance from the hotel, carrying out checking of park tickets and giving our guests your best tips for a great day out
- Booking of breakfast/dinner/swimming sessions for our guests
- Receive guest feedback and enquiries, escalating as required
- Maintain strong communication links within the Front Office team and with other departments across the hotel and resort
- Gain knowledge of room types, facilities and locations within the Hotel and resort

**Experience required**:

- Experience of working within a Hotel within a Front of House or Receptionist role
- Confident in manual handling as you will be expected to lift and move guest luggage
- Flexible approach to working - our Hotel Reception Team are not an office-based function. You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
- Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
- Have a passion for delivering excellent service and a passion for our brand
- A willingness to learn and develop your skills
- Have a keen eye for detail
- Be able to clearly communicate to our guests and your colleagues

**Perks and Benefits**:

- Pay of up to £9.50 per hour
- 40% discount off LEGO sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
- Fortnightly pay
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Ongoing training & development

**About Merlin**

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

**Everyone Matters at Merlin**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability

  • Hotel Receptionist

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Hotel Receptionist** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full Time Fully Flexible, covering hours between 07:00am and 10:00pm **Pay**: up to £10.42 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world - Pay...

  • Hotel Receptionist

    2 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Hotel Receptionist** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full Time Fully Flexible, covering hours between 07:00am and 10:00pm **Pay**: up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world - Do you...

  • Hotel Receptionist

    5 days ago

    Windsor, Windsor and Maidenhead, United Kingdom LEGOLAND Parks Full time

    Hotel ReceptionistLocation:LEGOLAND Windsor Resort, Windsor, SL4 4AYHours:Full Time Fully Flexible, covering hours between 07:00am and 10:00pmPay: up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world Do you have experience of working...

  • Hotel Receptionist

    5 days ago

    Windsor, Windsor and Maidenhead, United Kingdom LEGOLAND Parks Full time

    Hotel ReceptionistLocation:LEGOLAND Windsor Resort, Windsor, SL4 4AYHours:Full Time Fully Flexible, covering hours between 07:00am and 10:00pmPay: up to £10.42 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world Pay Rates will be increased in...

  • Hotel Receptionist

    2 weeks ago

    Windsor and Maidenhead, United Kingdom The Christopher Hotel Full time

    We are looking for a fun and vibrant Receptionist to join our small team at The Christopher Hotel in Eton which has recently undergone an extensive refurbishment. We are a small property with 33 bedrooms we are aiming to reach the top of the market in Windsor and need a very driven and motivated staff member to help us achieve our goals. Only applicants...

  • Nights Hotel Receptionist

    3 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Nights Hotel Receptionist** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Full Time Fully Flexible, covering hours from 10:00pm until 07:00am on a 4-on 4-off shift pattern **Pay**:£11.42 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin...

  • Receptionist

    3 weeks ago

    Windsor, United Kingdom The Sir Christopher Wren Hotel Full time

    **Receptionist**: 25,000 per annum plus excellent benefits Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting. Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of...

  • Receptionist

    2 months ago

    Windsor, United Kingdom The Sir Christopher Wren Hotel Full time

    **Receptionist**: Up 25,000 per annum DoE plus excellent benefits Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting. Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of...

  • Receptionist

    4 days ago

    Windsor, United Kingdom The Sir Christopher Wren Hotel Full time

    **Receptionist**: Up 25,000 per annum DoE plus excellent benefits Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting. Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of...

  • Hotel Night Receptionist

    1 month ago

    Windsor, United Kingdom Castle Hotel Full time

    **Description** The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George’s Chapel both with easy reach for guests who are eager to immerse...

  • Hotel Night Receptionist

    3 weeks ago

    Windsor, United Kingdom Castle Hotel Full time

    **Description** The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George’s Chapel both with easy reach for guests who are eager to immerse...

  • Hotel Receptionist

    3 weeks ago

    Old Windsor, United Kingdom De Vere Full time

    **De Vere Beaumont Estate**: De Vere Beaumont Estate is De Vere’s largest hotel and venue, comprising 429 bedrooms and 50 meeting & event spaces. With multiple outlets across the venue, including, 1705 Restaurant & Bar, The White House, The Chapel and our Conference Village, we can offer a range of varied opportunities to develop career aspirations within...

  • Part Time Nights Hotel Receptionist

    2 weeks ago

    Windsor, United Kingdom LEGOLAND Parks Full time

    **Part Time Nights Hotel Receptionist** **Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY **Hours**:Part Time Fully Flexible (Any 3 Nights), covering hours from 10:00pm until 07:00am **Pay**:£10.50 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions...

  • Hotel Receptionist

    5 days ago

    Old Windsor, Windsor and Maidenhead, United Kingdom De Vere Full time

    De Vere Beaumont Estate:De Vere Beaumont Estate is De Vere's largest hotel and venue, comprising 429 bedrooms and 50 meeting & event spaces.With multiple outlets across the venue, including, 1705 Restaurant & Bar, The White House, The Chapel and our Conference Village, we can offer a range of varied opportunities to develop career aspirations within...

  • Head Receptionist

    1 week ago

    Windsor, United Kingdom Philip Hardy Recruitment Full time

    An exciting opportunity has arisen for an experienced Head Receptionist to join the team at our client’s 4-star hotel in the heart of Windsor. As Head Receptionist, you will ensure guests receive consistently high standards of service and maximum guest satisfaction throughout their stay. This position is based on working 40 hours a week 5 days out of 7,...

  • Receptionist

    3 weeks ago

    Windsor, United Kingdom Castle Hotel - Front Office Full time

    The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1600s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George’s Chapel both with easy reach for guests who are eager to immerse themselves in all...

  • Receptionist

    3 weeks ago

    Old Windsor, United Kingdom De Vere Beaumont Estate Full time

    **De Vere Beaumont Estate**: **Receptionist**: **Are you passionate about creating memorable guest experiences?** Join our team as a Receptionist at **De Vere Beaumont Estate **and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive **£11.70 **per hour plus excellent benefits including free...

  • Receptionist

    3 weeks ago

    Old Windsor, United Kingdom De Vere Beaumont Estate Full time

    **De Vere Beaumont Estate**: **Receptionist**: **Are you passionate about creating memorable guest experiences?** Join our team as a Receptionist at **De Vere Beaumont Estate** and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive **£11.25** per hour plus excellent benefits including free...

  • Receptionist

    3 weeks ago

    Old Windsor, United Kingdom De Vere Beaumont Estate Full time

    **De Vere Beaumont Estate**: **Receptionist**: **Are you passionate about creating memorable guest experiences?** Join our team as a Receptionist at **De Vere Beaumont Estate **and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive **£11.25** per hour plus excellent benefits including free...

  • Receptionist

    5 days ago

    Old Windsor, Windsor and Maidenhead, United Kingdom De Vere Beaumont Estate Full time

    De Vere Beaumont Estate:Receptionist:Are you passionate about creating memorable guest experiences?Join our team as a Receptionist at De Vere Beaumont Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive £11.25 per hour plus excellent benefits including free meals on duty, £50 staff...