Administrator

3 months ago


Newry, United Kingdom National Building Services Full time

National Building Services are one of UK & Ireland's Leading Facilities Management Companies. The team pride themselves on offering our customers excellent customer services. Due to continued growth the team are now looking for a Facilities Management Compliance Offer to provide exceptional maintenance services to all our blue-chip global brand customers ensuring NBS and clients demands, and needs are met.

This role based in our Newry HQ is fast paced and will be ideally suited to someone who thrives on being busy Our client demands never stop and our whole company is built on providing exceptional service - all the time.
- Answer incoming Telephone calls
- Respond promptly to client enquires
- Allocate jobs to each job owner as per their account and ensuring an even split
- Aid in ensuring NBS bespoke system and client portals are kept up to date with all relevant information on each job
- Clients are updated on a regular basis with current situation of job
- Monitoring contractors and ensuring ETA’s assigned to them are met
- Ad-hoc duties assigned by managers
- Receive customer jobs and log them on internal job management system
- Carry out customer service calls
- Develop and maintain relationships with customer helpdesks
- Update/prepare customer reports as required along with account management
- Issue PPE equipment and ID badges to engineers
- Issue NBS engineer calendar showing works for each day
- Manage payment queries on customer portals

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Flexitime
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Newry: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Reference ID: Administrator


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