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Resident Liaison Officer
2 months ago
Key Responsibilities:
- Be the main point of contact to ensure that all residents receive excellent customer service.
- Visit and issue approved communication and literature to residents prior to works being carried out.
- Creating tenant profiles by using data in the Housing Management system and undertaking home surveys before work commencement.
- Have regular contact with residents via their preferred method of communication.
- Agree access arrangements to ensure works are completed on time.
- Inform the resident of any delays or changes to the programme of works.
- Visit tenants to explain the nature and scope of work, conduct a ‘site introduction’, ascertain their individual requirements, arrange appointments/start dates and monitor access to individual properties.
- Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at various locations throughout the borough.
- Carry out follow up resident courtesy visits
- Advise and guide residents while the work is going on.
**Skills & Experience**
**Essential**:
- Knowledge of current developments in housing policy and customer service.
- Experience of working in social housing, local government or customer-service environments.
- Demonstrable experience of working with tenants and leaseholders whose homes are undergoing major building works.
- Ability to communicate effectively, both in writing and verbally
- Can create and maintain strong constructive working relationships with people at all levels, both internally and externally.
- Ability to plan own work in a logical way without close supervision.
- Ability to work well under pressure and to tight deadlines.
- Proficient in Google and or Microsoft - spreadsheets, and update more complex data sheets, mail merges and issue communications to residents
- Knowledge of NEC Housing system
- Works well in a team and collaborates with colleagues across the Organisation in the spirit of One Team
Location : Sutton, London
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £21.00-£25.99 per hour
Schedule:
- Monday to Friday
Work Location: In person
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