Market Service Owner

4 weeks ago

Leven, United Kingdom Diageo Full time

Job Description:
Market Service Owner

Leven, Scotland

12-month Fixed Term

Closing date: 07/02/2023

About Us

Our Global Planning and Logistics functions, employ c1,000 people across 20+ countries, and our teams focus on capability planning, customer excellence and logistics specialists, ensure that our brands get to where they need to be in the most efficient and effective way.

This function drives agility into our end-to-end global supply chain, by providing ‘best in class’ service and delivery to our customers, our channels and our markets, with an aim to ‘Delight the Customer’, every case, every day, everywhere.

Using data-driven insight and innovative digital technology, our products are delivered from ‘grain-to-shelf’, ensuring we Delight the Customer every day, across the globe.

About the Role

The Market Service Owner is required to be fully cross-functional giving flexibility to focus on the right customers, products and processes, at the right time. You will be responsible for building great relationships with customers across global markets, production sites and third-party freight service suppliers.

Reporting to the Customer Service Team Leader, you will operate effectively in a highly process-driven environment and will be responsible for developing and maintain effective working relationships with key market personnel and service providers thus ensuring an excellent understanding and delivery of the markets requirements in line with Service Level Agreements (SLA’s) and/or Partnership Agreements.

You will demonstrate a good understanding of market complexities & products and is capable of resolving all export issues whilst maintaining full administration processes, i.e. OTC, SMR, SAP & Sap Customer Data, C&E and Pricing.

Through the QIR process, you will manage the interface between the customer and the Quality dept when faced with quality issues in market. Co-ordinate timely resolution by liaising with Quality and production facilities. Meet the Diageo compliance agenda (CARM, CT-PAT, H&S, etc).

You’ll be responsible for the administration of all freight processes to ensure appropriate services are selected at optimum cost. Identify special pre-shipment requirements.

About you

To be successful in role you will have experience working in a logistics environment. Ideally you will have experience of exports, freight documentation and terminology.

You will be solutions orientated and have commitment to overcome obstacles and get results.

Your experience in building customer relationships will be essential as well as ensuring a good supplier/vendor management experience.

Working knowledge of SAP would be an advantage as well as general skills such as Word and Excel.

You will have a one team attitude and enjoy collaborative working with the wider business and team to end results are achieved in line with business objectives.

Working with Us

Join us and you can also expect a highly driven and flexible rewards and benefits package including:
- Contemporary work life balance policies and wellbeing activities- Contributory pension scheme- Comprehensive health insurance for you and your family- Share options

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.

Worker Type:
Fixed Term Contract (Fixed Term)

Primary Location:
Leven Processing

Additional Locations:
Job Posting Start Date:
2023-01-31-08:00

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