Pulse Helpdesk Administrator
7 months ago
**Job Ref43667**
**Pulse Helpdesk Administrator - 8 Month FTC (Maternity Cover)**
**The Role**
We have a new opportunity for a Helpdesk Administrator to join our existing Pulse Helpdesk team on a fixed term basis to provide customer and administrative support to a number of key clients. This is an excellent opportunity for an experienced administrator who enjoys a variety of tasks and can deliver an excellent customer experience.
**Main Duties**
- Acting as a primary point of contact with customer enquiries and job bookings
- Recording and requesting client purchase orders.
- Collation of all chargeable and non-chargeable works including the issuing of additional work statements to the customer
- Ordering of uniform and equipment
- Placing travel bookings
- Raising internal purchase orders via Coupa and SAP
- Ensure that we react effectively in line with the client SLA and KPI's
- Interact with the client Helpdesk systems and allocate reactive job requests/planned tasks to the relevant team.
- Ensuring that the client Helpdesk systems are kept up to date with accurate information
- Providing general administration support to the rest of the team, including the running of reports, updating employee rotas, submitting daily reconciliations and uploading of compliance paperwork
**Required Skills**:
All relevant training will be provided, and the role requires the following skills:
- Confident with the telephone
- Positive approach and a can-do attitude
- Competent user of Microsoft Office
- Good Excel skills
- Clear verbal & written communication skills
- Maintain accurate records and customer files
- Punctuality and effective time-management
- People person with a proactive and positive attitude
- Able to work as part of a team and as an individual
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