Beds & Luton Children’s Team Administrator

3 weeks ago

Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

To undertake, along with colleagues the completion of monitoring reports/audits on a monthly basis or as required Recording details of all contacts with calls received using SystmOne Support the management of S1 ledgers/spreadsheets to maximise effective time management for services Providing a high standard of communication and customer service to callers Handle a high volume of calls ensuring high standards are upheld at all times Advise Team Leader of any problems and take appropriate action as required Plan and organise straightforward activities relating to role Produce/circulate/scan clinical and non-clinical correspondence/clinic letters, initial/discharge/EHCP reports utilising agreed templates as tasked. To undertake and support the administrative processes associated with the booking of outpatient clinics via SystmOne across services Undertake routine tasks as requested and support other Team members to undertake their full range of administrative activities To monitor caseload spreadsheets, referral numbers and patterns To prepare and organise information and accommodation for presentations and meetings Patient and Public Engagement To contribute to ensuring that CCS responsibilities to engage and consult with patients and the public are met in line with statutory requirements Budgetary Responsibility Orders stationery, maintains stock control Human Resources Maintaining own professional development and requirement to take part in appraisal and KSF process Acting as a super user for SystmOne and for administrative processes and providing assistance and informal training to clinical staff on these processes Demonstrating own work practices to administrative staff new to the service To support projects relating to service redesign To attend relevant training and development in order to further develop skills Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust The post holder must participate in clinical and other audits as required Provide patients and their families /carers with information on standards they should expect from the team The post holder is required to participate in relevant emergency preparedness process for their team To collect and provide research data as required General The post holder must at all times carry out his/her duties with regard to Cambridgeshire Community Services NHS Trust Equal Opportunities Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.

This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.

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