Warranty Administrator/service Advisor

1 day ago


Pontypridd, United Kingdom Hutchings Motor Group Full time

Hutchings Motor Group are recruiting for a new role within our dual franchise service department for a warranty administrator/service advisor. The main tasks will be to prepare and submit warranty claims for both brands but having the flexibility to work as a front of house advisor as and when required.
Reporting to the Service Manager and working as part of a team, your main duties will include:

- Preparing all warranty claims for submission to manufacturers for payment.
- Checking and clearing weekly statements and querying any overdue claims not paid or any discrepancies in payments.
- Ensuring all documentation falls in line with manufacturers' guidelines.
- Preparing invoices and warranty claims accurately in accordance with manufacturers' and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups.
- Ensuring repair order documentation is fully and correctly completed.
- Ensuring all policy claims are quickly dealt with and are correct.
- Accurately reconciling warranty credits and correctly administering discrepancies.
We will train you to fulfil the role of a service advisor from customer booking to post visit follow up call and give you the opportunity to develop excellent customer experience and selling skills as an integrated part of the service team
You will have previous experience in an administrative capacity with knowledge of the automotive industry and vehicle warranty administration. You will have excellent organisational skills as well as the ability to communicate effectively with technicians,service advisors and manufacturers and enjoy working in a fast paced and complex environment.



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