Current jobs related to Customer Solutions Specialist - Walsall - RAC

  • Customer Solution Specialist

    3 months ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC** have exciting opportunities for **Customer Solution Specialists** to join our team in **Bescot **on a **Permanent basis** working within our friendly and welcoming **CSC team!** Salary is **£19,382.77 + Bonus!** **Benefits and rewards**: - **FREE** Ultimate breakdown cover for **you and your household** worth up to...

  • Customer Experience Specialist

    3 weeks ago

    Walsall, United Kingdom InstaStaff Full time

    InstaStaff are currently recruiting for a Customer Service Specialist to join their remote team based at Walsall bus depo.As a Customer Experience Specialist, you’re highly skilled at uncovering customers needs and delivering the best journey solutions for them. You will deliver an exceptional customer experience by being knowledgeable, friendly and...

  • Customer Experience Specialist

    3 weeks ago

    Walsall, United Kingdom InstaStaff Full time

    InstaStaff are currently recruiting for a Customer Service Specialist to join their remote team based at Walsall bus depo. As a Customer Experience Specialist, you’re highly skilled at uncovering customers needs and delivering the best journey solutions for them. You will deliver an exceptional customer experience by being knowledgeable, friendly and...

  • Customer Solution Specialist Csc Ooh

    3 months ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC** have exciting opportunities for **Customer Solution Specialists** to join our team in **Bescot **on a **Permanent basis** working within our friendly and welcoming **Out of Hours CSC team!** **Benefits and rewards**: - **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**: - **FREE** on-site...

  • Customer Experience Specialist

    3 weeks ago

    Walsall, United Kingdom InstaStaff Full time

    InstaStaff are currently recruiting for a Customer Service Specialist to join their remote team based at Walsall bus depo.As a Customer Experience Specialist, you’re highly skilled at uncovering customers needs and delivering the best journey solutions for them. You will deliver an exceptional customer experience by being knowledgeable, friendly and...

  • Customer Solution Specialist

    3 months ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: RAC has great opportunities for **Customer Solution Specialists** to join our team in **Bescot **on a **6-month Fixed Term Contract **working within our friendly and welcoming **Recovery Desk team!** This role will require you to make both inbound and outbound calls from customers and receive inbound calls to and from our patrol team,...

  • Customer Experience Specialist

    4 weeks ago

    Walsall, United Kingdom Instastaff Ltd Full time

    InstaStaff are currently recruiting for a Customer Service Specialist to join their remote team based at Walsall bus depo.As a Customer Experience Specialist, you're highly skilled at uncovering customers needs and delivering the best journey solutions for them. You will deliver an exceptional customer experience by being knowledgeable, friendly and...

  • Customer Solution Specialist

    3 months ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC** have part time **weekend only** opportunities for **Customer Solution Specialists** to join our CSC team in **Bescot **on a **Permanent basis!** Salary is **£9211.28 + Bonus!** Saturday and Sunday only, **3 week rolling shift pattern** 8am-5pm, 10am-7pm and 1pm-10pm (Part Time - 18 hours) **Benefits and rewards**: - **FREE**...

  • Customer Communication Specialist

    3 months ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: **RAC** have an exciting full-time Permanent opportunity for a Customer Communication Specialist to join our **Specialist Care Team** in Bescot, Walsall. As a customer communication specialist in the Specialist Care Team you will provide an efficient, responsive and high quality telephony service to all customers, ensuring accuracy and...

  • Customer Engagement Specialist

    4 weeks ago

    Walsall, Walsall, United Kingdom Amplifon Full time

    Customer Engagement Specialist We are seeking a dedicated Customer Engagement Specialist to enhance our customer experience and support our team. This role is vital in managing customer interactions and ensuring satisfaction at all touchpoints. Role Overview As a Customer Engagement Specialist, you will be responsible for overseeing the appointment...

  • Customer Engagement Specialist

    4 weeks ago

    Walsall, Walsall, United Kingdom Amplifon Full time

    Customer Engagement Specialist We are seeking a dedicated Customer Engagement Specialist to enhance our client interactions and support our team. This role involves managing client communications and ensuring a welcoming atmosphere for all visitors. Key Responsibilities Oversee appointment scheduling to optimize client service and sales...

  • O365 Technical Support Specialist

    1 week ago

    Walsall, Walsall, United Kingdom Jumar Solutions Full time

    Job Title: O365 Technical Support SpecialistJob Type: Full-timeLocation: Walsall, West MidlandsJob Description:We are seeking a highly skilled O365 Technical Support Specialist to join our team at Jumar Solutions. As a key member of our technical support team, you will be responsible for providing expert-level support for our clients' Microsoft 365...

  • O365 Technical Support Specialist

    1 week ago

    Walsall, Walsall, United Kingdom Jumar Solutions Full time

    Job Title: O365 Technical Support SpecialistJob Type: Full-timeLocation: Walsall, West MidlandsJob Description:We are seeking a highly skilled O365 Technical Support Specialist to join our team at Jumar Solutions. As a key member of our technical support team, you will be responsible for providing expert-level support for our clients' Microsoft 365...

  • O365 Technical Support Specialist

    2 weeks ago

    Walsall, Walsall, United Kingdom Jumar Solutions Full time

    Job Title: O365 Technical Support SpecialistJob Type: Full-timeLocation: Walsall, West MidlandsJob Description:We are seeking a highly skilled O365 Technical Support Specialist to join our team at Jumar Solutions. As a key member of our technical support team, you will be responsible for providing expert-level support for our clients' Microsoft 365...

  • O365 Technical Support Specialist

    2 weeks ago

    Walsall, Walsall, United Kingdom Jumar Solutions Full time

    Job Title: O365 Technical Support SpecialistJob Type: Full-timeLocation: Walsall, West MidlandsJob Description:We are seeking a highly skilled O365 Technical Support Specialist to join our team at Jumar Solutions. As a key member of our technical support team, you will be responsible for providing expert-level support for our clients' Microsoft 365...

  • Technical Support Specialist

    4 weeks ago

    Walsall, Walsall, United Kingdom Jumar Solutions Full time £36,000

    Position: O365 Support Specialist Jumar Solutions is collaborating with a prominent retail organization seeking a Technical Support Specialist with extensive expertise in deploying Intune. The ideal candidate will possess comprehensive experience in the complete deployment process of Intune, which includes configuration, troubleshooting, end-user...

  • Business Development Specialist

    2 weeks ago

    Walsall, Walsall, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly organized and client-focused individual to support the growth of our cloud-based outsourced accounts services to businesses.As a key member of our team, you will be responsible for managing client relationships, resolving queries, and providing exceptional customer service.Key Responsibilities:Manage client relationships...

  • Motability Customer Service Specialist

    3 months ago

    Walsall, United Kingdom RAC Full time

    **About The Role**: Do you know how to deliver an exceptional customer experience? **RAC** have an exciting opportunity for a **Customer Service Specialist **to join our **Motability Team.** Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a** Motability** **Customer Service Specialist **you will be an integral member...

  • Digital Marketing Specialist

    7 hours ago

    Walsall, United Kingdom SFR Recruitment Solutions Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Specialist to join our team at SFR Recruitment Solutions. As a Paid Media Specialist, you will play a key role in supporting the growth of our brands across digital and social platforms.Key ResponsibilitiesWork closely with the Digital Marketing Manager to deliver creative, effective...

  • Digital Marketing Specialist

    4 hours ago

    Walsall, United Kingdom SFR Recruitment Solutions Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Specialist to join our team at SFR Recruitment Solutions. As a Paid Media Specialist, you will play a key role in supporting the growth of our brands across digital and social platforms.Key ResponsibilitiesWork closely with the Digital Marketing Manager to deliver creative, effective...

Customer Solutions Specialist

4 months ago

Walsall, United Kingdom RAC Full time

**About The Role**:
**RAC** have exciting opportunities for **Customer Solution Specialists** to join our team in **Manchester (The Vic - Salford) **on a **permanent basis** working within our friendly and welcoming** CSC Contractor Team**

Salary is **£20,933.39**

Monday-Sunday, between **06:00-23:30** (Full Time 35 hours)

**What we offer**
- At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding _**_you _**_in return. As well as a competitive salary, you’ll have all these extra benefits:_
- Eligibility to join our bonus scheme.
- 23 Days Annual Leave
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.

This position will require you to make both inbound and outbound calls to customers, you will also receive inbound calls from our contractors requesting updates or any additional information they may need before arriving the scene of a breakdown. As well as speaking with RAC Colleagues, you can also expect to be speaking with our customers over the phone providing them any necessary updates they may need to know about their breakdown such as ETA updates.

**Key Accountabilities include**:

- Have the ability to identify customer delay and work with the wider Customer Service team to gain a resolution and where appropriate agree alternative deployment decisions
- Ensure compliance to our processes and contractual agreements
- Effectively communicate to our customers, our plans to resolve their situation and manage their experience through to completion
- To achieve the performance objectives required by the business
- Have a high level of engagement with various key internal and external contacts
- To deliver effective deployment decisions through RAC Resources and the RAC Contractor network to our customers in a timely and efficient manner

Together we are all **#OrangeHeroes