Customer Solution Specialist

1 week ago


Walsall, United Kingdom RAC Full time

**About The Role**:
RAC has great opportunities for **Customer Solution Specialists** to join our team in **Bescot **on a **6-month Fixed Term Contract **working within our friendly and welcoming **Recovery Desk team**

This role will require you to make both inbound and outbound calls from customers and receive inbound calls to and from our patrol team, contractors and flatbed drivers requesting updates or any additional information they may need before arriving the scene of a breakdown.

As well as communicating with RAC Colleagues, you will also interact with our customers over the phone providing them any necessary updates they may need to know about their breakdown such as ETA updates.

**Salary is £19382.77 + Bonus**

**Benefits and rewards**:

- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:

- **FREE** on-site **parking**:

- **Overtime opportunities **to boost your earnings
- **Flexible benefits** you can tailor to suit you
- **Free European Breakdown cover **including** 7 days car hire **to continue your journey
- Amazing **employee benefits **including additional **discounts** **on big brands, hotel stays and days out**:

- **Life insurance, performance rewards, and pension**

**Shift patterns are between Monday-Sunday, 06:00 - 00:00 (Full Time) 35hrs per week.**

**Key Accountabilities include**:

- Have the ability to identify customer delay and work with the wider Customer Service team to gain a resolution and where appropriate agree alternative deployment decisions
- Ensure compliance to our processes and contractual agreements
- Effectively communicate to our customers, our plans to resolve their situation and manage their experience through to completion
- To achieve the performance objectives required by the business
- Have a high level of engagement with various key internal and external contacts
- To deliver effective deployment decisions through RAC Resources and the RAC Contractor network to our customers in a timely and efficient manner

**Need to exhibit behaviours consistent with RAC core values**:

- **Handle it Together**:

- **Exceptional Service**:

- **Own It**

Together we are all **#OrangeHeroes



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