Client Liaison Officer
2 weeks ago
**Company Description**
**Who are we?**
- Bristow & Sutor Group - employing **over 500 people**:
- Offices in** Redditch**, Manchester and Sheffield
- Modern organisation that **delivers excellence** to customers and clients
- Using technology and people to **transform** the resolution of outstanding debts
- Rapidly growing organisation offering **opportunities** to all our team
- Excellent staff retention and **ongoing development**
**Position**
**Duties and Responsibilities**
Ø Handling telephone calls and correspondence from clients and updating computer records in accordance with their instructions.
Ø Providing clients with updates on accounts liaising with other departments when necessary to facilitate any day-to-day issues/ opportunities.
Ø Providing commentary on reports and assist the Client Liaison Manger in compiling presentations to demonstrate collection rate performance and provide understanding on issues that impact performance.
Ø Administration for new instructions and feedback to clients regarding the data we receive.
Ø Reviewing cases at various status and action accounts accordingly
Ø Distributing Weekly, Monthly, and Quarterly reporting to clients and provide insights to Client Liaison Manager and Client Solution Managers.
Ø Communicate and form a sound working relationship across the company, ensuring smooth operations between all debt types.
**Requirements**:
**Is this you?**
- Looking for that opportunity with an industry leading business to **build a career**:
- Previous **experience** within a client liaison environment
- Excellent telephone manner with the ability to **positively resolve** situations
- Excellent Written Communications Skills
- Keen to **excel** in a great work environment
- Confident in your ability to achieve **realistic targets** and benefit financially
- Strong work ethic and happy to work on your **own initiative**
**Other information**
- Competitive Market Leading Basic Salary of £20,319 per annum
- 37.5 hours a week
- Full-Time permanent position, Hybrid
- Extensive training and development programme
- Daily Refreshments and Fruit Selection
- Company Pension Scheme
- On Site Parking
Please note, this is a full-time, permanent role.
**The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.**
**_Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of._
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