Scheme Services Coordinator
3 weeks ago
**We’re looking for an organised, experienced Scheme Services Coordinator to join our team working across our schemes in Surrey and Berkshire This is a permanent, full-time role, worked on an annualised hours basis to provide cover and support where needed at our schemes in this area.**
Working within the Community Investment and Care team, you’ll work at our sheltered housing schemes in Surrey and Berkshire (located principally in Reading but also in Bracknell, Walton on Thames, West Molesey and Englefield Green) where you’ll help residents with housing management and tenancy issues, liaising with other agencies and ensuring the safety and security of residents are a priority. You will be salaried for 35 hours each week but as this is an annualised role you will be expected to be flexible working more hours some weeks than others to meet the demands of the service. Your travel expenses in connection with the role will also be paid.
You’ll have regular contact with residents, contractors and colleagues to coordinate and deliver services. This will include inspecting properties, supporting residents, ensuring the scheme is safe and secure and assisting with lettings. You will give a great service that makes our sheltered housing schemes pleasant and safe places to live. We offer you a workplace where each day leaves you feeling inspired and fulfilled.
You will need to be an excellent communicator, organiser and team player with good administration skills; ideally you should have experience of coordinating and providing customer focused services within a housing or related community setting. It is an essential that you have a solid understanding of the diverse needs of older people.
Working at these schemes can be challenging and can have significant involvement from external agencies at times, including elected representatives. However, this is an extremely rewarding role and no 2 days will be the same. If you have great tenacity, emotional resilience, mental robustness, and top-drawer communication skills then you’ll excel in this role
**You'll also need**
- Extensive and proven background in similar role
- Demonstrable experience of delivering excellent customer service
- Strong team player ethic
- Proactive with the ability to make quick decisions to meet the demands of the schemes
- Be flexible to meet customer needs including very occasional evening and weekend working
**What we offer**
- A competitive salary of circa £22,000
- Generous holiday entitlement
- A great pension scheme
- The ability to buy extra leave and discount cards
- Colleague referral scheme
- Cash claim-back on medical treatments
- Full training provided at no additional cost
- Please note that colleagues who are at risk of redundancy due to the current business reviews will be given priority consideration for this role. Applications from colleagues who are not at risk will be considered if there are no expressions of interest from ‘at risk’ colleagues._
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