Deputy Head of Exams and Teaching Timetabling

2 months ago

Cardiff, United Kingdom Cardiff University Full time

**Key Duties**
- Manage and lead the Exams and Teaching Timetabling Team, ensuring departmental objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required
- Contribute to the long term strategic planning and management of the department, interpreting school/directorate strategy into work priorities and setting the standards for the section
- Contribute to the development of department initiatives that have a University wide impact
- Manage performance, induction and development of the section
- Support and guide team members in welfare issues, escalating as necessary to specialist support areas
- Ensure the delivery of the sections’ service level agreements, adapting these according to changes in workload and customer requirements
- Collaborate with others in order to develop processes and procedures used within the sector and department
- Undertake the training of others in areas relating to the teams work
- Undergo personal and professional development that is appropriate to and which will enhance performance
- Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required
- Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate

**General Duties**
- Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
- Abide by University policies on Health and Safety and Equality and Diversity
- Perform other duties occasionally which are not included above, but which will be consistent with the role

**Person Specification**

**Essential Criteria**

Qualifications and Education
- Degree/NVQ 4 or equivalent Professional membership/experience

Knowledge, Skills and Experience
- Substantial experience of managing a section consisting of one or more teams
- Specialist knowledge of appropriate administrative systems and processes
- Ability to set up develop office systems and procedures

Customer Service, Communication and Team Working
- Ability to communicate detailed and complex information effectively and professionally with a wide range of people
- Experience of managing several teams, balancing multiple objectives and priorities
- Experience of dealing with performance and welfare issues
- Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered

Planning, Analysis and Problem solving
- Proven experience in dealing with diverse and challenging problems, including researching issues and creating new solutions where no prior precedent exists
- Evidence of ability to plan the work of a section over year plus time scales, reacting to changes in workload and strategic direction of the department

**Desirable Criteria**
- Postgraduate/Professional qualification
- Experience of working in a Higher Education environment
- Fluency in Welsh, written and oral

**Salary Range Min.**
- 49,794

**Salary Range Max.**
- 54,395

**Job Category**
- Management & Executive

**Grade**
- Grade 7

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