Support Medical Secretary

3 months ago


Stockport, United Kingdom Stockport NHS Foundation Trust Full time

FULL TIME POST - 37.5 hours per week

We are looking for a proactive, enthusiastic and motivated individual to join our Team as a Support Secretary.

You will be responsible for;
- Providing typing and administrative support to the pain clinic - specifically the Pain Management Programme.
- Appointing patients in accordance with both local and national booking targets.
- Full utilisation of clinic capacity.
- Scanning of referrals/patient questionnaires onto the Evolve system
- Providing accurate and quality data
- Answer and make outgoing calls to patients and staff of all levels as appropriate

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

Our mission is to make a difference every day. Our values are that we care, we respect, and we listen

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

The salary for the role is only one part of the excellent package of benefits we offer to you:

- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance - for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union
- for local financial advice

The post-holder will deliver audio typing support for clinic correspondence. Specifically, the main duties of the role will involve clinic and results letters typing using WinScribe and similar systems.

The role is vital in ensuring patients are informed in a timely way, regarding their care pathways and it requires good levels of concentration, proof reading skills and involves prolonged periods of typing for large periods of the day

The post-holder will need to be able to understand and interpret functional/medical/legal terms and organisational policies and procedures, working with colleagues to ensure correct process is followed and ensure the smooth administration of patient flow.

Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures primary to coordinate care plans.

The role will be linked to a system that supports departments and business groups to ensure typing is available to cover for shortages and peaks in demand across departments.

Outputs will be measured using a set of performance measures to ensure consistency and high quality, timely service provision.

Duties and responsibilities include assisting and implementing the interface and support required with the flow of patients through the system as required.

Act as a link between consultants, clinicians, the booking team and other areas to ensure care is delivered in a coordinated and efficient way.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.


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