Meetings, Events

5 months ago

Stansted, United Kingdom Arora Group Full time

**Join our team where we value our employees like family and treat our guests like royalty**

We are seeking a dynamic and enthusiastic **Meeting, Events and Reservation Executive** to join our team at **Novotel London Stansted**. If you are passionate about hospitality, have a knack for planning and organization we want to hear from you

As a Meeting and Events and Reservation Executive, you will be the primary point of contact for guests looking to host events and book reservations at our hotel. You will manage all aspects of meetings and events, from initial inquiry to execution, ensuring a seamless and memorable experience for our guests.

**Key Responsibilities**:

- Coordinate and manage event logistics, including room setup, catering, and AV requirements.
- Maintain and update reservation systems with accurate guest information and booking details.
- Provide exceptional customer service by understanding guests' needs and offering tailored solutions.
- Conduct site visits and tours for potential clients, showcasing our facilities and services.
- Prepare event proposals, contracts, and BEOs (Banquet Event Orders).
- Collaborate with other departments to ensure all guest requests and event requirements are met.
- Follow up with clients post-event to gather feedback and ensure satisfaction.
- Work efficiently under pressure, delivering daily tasks accurately and on time.

**Key Requirements**:

- Proven experience in a similar role within the hospitality industry welcomed but not essential.
- Strong computer skills.
- Excellent organisational skills with the ability to multitask and manage time effectively.
- Strong attention to detail and problem-solving abilities.
- Capability to work independently and as part of a team.
- Flexibility to work days, evenings and weekends.

Our **M&E and Reservations Executive **receives some excellent company benefits:

- 28 days paid holiday with an extra 5 days, following 5 years’ service
- Discounted hotel room rates across our hotels
- Valuable Training and Development opportunities
- Uniform and Complimentary Dry Cleaning and Free Meals
- Pension cover
- Unrivalled Career Progression prospects

**Job Types**: Full-time, Permanent

Pay: £24,150.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site gym
- On-site parking
- Shuttle service provided
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

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