Project Support Officer

3 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

The Projects section of Cornwall IT Services (CITS) manages and delivers the implementation of IM&T projects throughout the NHS in Cornwall. This includes both national and local programmes of work.

The scope of projects can vary as the service is provided for either a single organisation or across the whole of the Cornwall Health Community and Partner Organisations.

The Programme Support Officer is an active member of the Programme Team whose role is to provide support both on a number of projects - some may be complex and large-scale, and across the programme as a whole.

This is a 12 month fixed term position.

As a Project Support Officer you will be responsible for supporting developing and delivering a number of projects, county wide.

You will be motivated, flexible and will enjoy working in a fast-paced and challenging environment. It is essential that you are a team player and have excellent interpersonal and communications skills.

This post is full-time working 37.5 hours per week. Flexible working will be considered.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Project Delivery

Assist programme /project manager in initiation of new projects.

Undertake surveys, process map procedures and processes and take part in information gathering related to projects using a variety of software.

Manage (and in some instances create) an effective filing system for the documentation created across the programme. From time to time audit and rationalise the documentation systems.

Develop administrative processes required as part of projects.

Maintain project databases and library ensuring that the team adhere strictly to the version control systems developed/in place.

Contribute to the production of a communication plan and delivery of communication about a project or programme across the organisation and wider system. Ensure the stakeholder map is maintained.

Maintain a good working knowledge of the projects within the programme and team.

Act as a first point of contact for specific projects or programmes, resolving day-to-day issues where possible or escalating ensuring that problems or enquiries are co-ordinated from receipt through to resolution.

Assist project manager in development and preparation of overall project plan.

Plan specific work streams within the project.

Organise meetings (including virtual meetings on MS Teams), work schedules and diaries and co-ordinate multi-disciplinary representation. Ensuring relevant supporting documentation is provided in a timely manner.

Produce agendas, accurate minutes and action logs as directed and distribute these documents in accordance with the Terms of Reference.

Coordinate and communicate with internal and external parties to arrange work packages.

As required, in conjunction with the IT practice educators or training team, train customers in the use of the new systems and provide training material.

Enter project data into a range of IT system, including asset management databases, call logging software and bespoke spreadsheets.

Order supplies for project team as required.

Monitors spend against a project as required.



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