Claims Administrator

7 months ago

Grantham, United Kingdom Mark Bates Ltd Full time

**Claims Handler | Mark Bates Ltd | Grantham, Lincolnshire**
- Full time: 37.5 hours per week, Monday to Friday, 9am - 5:30pm

**About Us**
Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products for those with a disability. We are dedicated to providing high quality products and pride ourselves on delivering excellent customer service.

**The Role**
The Claims department is a core element of our thriving organisation and its current team members are responsible for processing a large number of claims across a wide range of policies.

You will be responsible for handling a variety of claims tasks, including but not limited to:

- advising customers on making a claim and the processes involved;
- processing, investigating and reviewing claims against a wide portfolio of policies;
- creating and maintaining accurate records;
- liaising with other members of the Claims team and with colleagues throughout the company;
- authorising or declining claims accordingly, considering the cover the policy provides and the individual circumstances of the claim; and
- issuing settlements for valid claims.

Comprehensive training will be given in handling insurance and warranty claims and in ensuring an effective and efficient resolution for all parties concerned.
- driven and hardworking;
- able to organise and maintain a high workload;
- committed to providing high quality customer service;
- strong attention to detail;
- calm and able to work under pressure;
- excellent communication, both verbal and written, skills;
- able to work both independently and as part of a team;
- literacy, numeracy and IT competency;
**Benefits**
- Competitive basic salary
- Performance bonus scheme
- 28 days annual leave, including Bank & Public Holidays, increasing with length of service
- Occupational sick pay, according to length of service
- Corporate eyecare scheme and free GP service
- Free on-site car park

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£21,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Office Administration: 2 years (required)

Ability to Commute:

- Grantham (required)

Work Location: In person

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