Planning Officer

4 days ago


Manchester, United Kingdom Great Places Housing Group Full time

**Salary**: Up to £24,000

**Job Type**: Full Time, Permanent
**Location**: Head Office

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Reporting to the Planning Team Leader, the Planning Officer will deliver excellent customer service and right first time repairs, through effective resource scheduling and planning of repairs jobs, maximising productivity, increasing the capacity to completemore repairs and increasing customer satisfaction
**PURPOSE OF ROLE:**:

- Allocating and planning repairs for both in house operatives and external contractors covering day to day and void jobs
- Monitoring and managing operatives diaries to maximise productivity
- Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuing both in house and external contractors communicate the status of repairs allocated to them
- Being the principal contact for in house operatives
- Ensuring excellent customer service

**KEY RESPONSIBILITIES**:

- Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively.Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand
- Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job
- Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative. Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessinghow improvements can be made by use of trade zoning and smart scheduling. Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction.
- Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits.
- Assist in providing cover, when requested by Team Leader for all areas of the operations centre. Ensuring that you provide excellent customer service so that:

- Repair requests phone calls are taken and handled professionally
- Phone enquiries about existing and potential repairs are dealt with promptly
- Customer complaints are dealt with appropriately and in a sympathetic manner
- You show initiative and liaise pro-actively with internal and external customers
- To participate in the team rota (35hours per week Monday to Friday 07.30am to 6pm)

**Person Specification**
**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:

- Relevant professional qualifications/ memberships
- Qualified to minimum GCSE grade C or equivalent in English and maths

**EXPERIENCE & SKILLS:**:

- Use of full range of Microsoft Office
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Good written and verbal communication
- Effective liaison with staff/other stakeholders to give information/find information/resolve problems
- Organisation and ability to time-manage work load
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills

**PERSONAL ATTRIBUTES**:

- An ability to work in uncertainty
- Ability to work as part of a team as well as on own initiative
- Professional and value led with integrity, inclusivity and respect for diversity
- Commitment to work in partnership with others for the benefit of Great Places

Ability to work flexibly and when needed outside normal working hours
REF-202074



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