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Apprentice Service Advisor
3 weeks ago
We have a fantastic opportunity for the right individual to develop a career with and award-wining employer and at a company representing the world’s largest automotive brand. As an Apprentice Service Advisor, your role is to provide the highest level of customer care and satisfaction with excellent training alongside
Working week
Monday - Friday 8:00am - 6:00pm, with rotational Saturdays.
**What will the apprentice be doing?**
- Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements.
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.
**What training will the apprentice take and what qualification will the apprentice get at the end?**
- You will undertake a level 2 customer service practitioner qualification, delivered by Learning Curve Group.
- The training will be delivered remote based within the workplace, meaning no college release day required.
**Desired skills and personal qualities**
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Ability to multi-task
- Work well under pressure
**Qualifications**
- GCSE or equivalent English (Grade 9-4 (A*-C)) essential
- GCSE or equivalent Maths (Grade 9-4 (A*-C)) essential
**Benefits**
- Company car scheme
- Comprehensive training provided.
- 22 days of holiday (+ Bank Holidays)
- Company pension scheme
- Staff discount scheme
- Sick pay
- Health and wellbeing programme
**Job Types**: Apprenticeship, Full-time
**Salary**: £12,000.00-£15,000.00 per year
**Benefits**:
- Company car
- Company events
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Expected start date: 08/01/2024
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