Apprentice Customer Advisor

3 months ago

Birmingham, United Kingdom Stellantis UK Full time

**Customer Service Advisor Apprenticeship**

**The Role of a Vehicle Service Advisor**:
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

- Interpreting customer concerns and liaising with technicians
- Booking vehicle services
- Using appropriate technology to meet the customer’s needs
- Liaising with customers about any additional work required
- Handling customer requests and complaints
- Estimating time and costs of repairs
- Tracking the vehicle through the workshop

**Working Week**

A typical working week could be 40 hours Monday to Friday 8.30am - 5.30pm. However, each of our Dealers will have different requirements.

All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to ‘off-the-job’ training. You will learn more about the working hours during the recruitment process.

**Your Development and Future Prospects**

The Programme typically lasts for 14 months and you’ll achieve a nationally recognised qualification.

We will support you to gain your Functional Skills, Core Skills in Scotland, if you require them in Maths and English.

All of our Apprentices are employed through the Dealer Network and attend week long block training at our state of the art Training Centre in Coventry.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Your development is supported through your Stellantis Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified.
- Qualification:_ Level 2 Customer Service Practitioner
- Duration: _14 months
- Salary:

- **Under** 18 £15,000 p/a
**Over** 18 £18,000 p/a

**Desired skills and qualities**
- Willingness to learn
- Communication and teamworking skills
- Personal responsibility and career ownership
- Problem-solving skills
- Organisational skills
- Motivation for the role/automotive and engineering interest

**Entry requirements**

**Age**:16+

**Qualifications**: GCSE (or equivalent) Level 4 plus in Maths and English

Predicted grades are accepted

Equivalent grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

To be an equal opportunities employer we are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Job location: 857 Tyburn Road, Erdington, Birmingham, B24 9NY

Job ref: 4040

**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Salary**: £15,000.00-£18,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 4040

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