Connections Enquiries

7 months ago


Preston, United Kingdom ENWL Full time

Electricity North West has an exciting opportunity for an experienced and dedicated Connections Enquiries & Applications Team Leader to join our thriving team. This full-time Connections Enquiries & Applications role is based in Salford - Preston with a travel in between depots required. The role offers an attractive salary up to £44,500 DOE and a benefits package. Working as part of the Domestic Connections team, you'll be responsible for leading and managing the Connections enquiries and registration team.

In your first few weeks in this Connections Enquiries & Applications role, you can expect to:

- Provide up-front support and advice and enable our quotation teams to contact our customers promptly following an accurate and timely registration
- Focus on quality to manage regulatory compliance, being responsible for effective mailbox management, assurance and quality audits of your team, and providing guidance and mentoring to reduce the risk of regulatory failures from registrations
- Use your organisational skills to manage your time as you liaise with internal and external stakeholders, ensuring we always promote the regulatory agenda and maximise our customer’s experience
- Experience to deliver excellent customer service
- Good organisational skills and the ability to lead by example and be a role model to others
- Good communication skills, both verbal and written
- The ability to interpret regulatory requirements and manage them through a clear process
- Technical knowledge of LV electricity network.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary up to £44,500.00 DOE and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

- An annual bonus scheme
- Twenty-five days annual leave increasing with length of service
- Private healthcare
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme and opportunity for professional development through our L&D function.

We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.


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