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Collections and Recovery Support Agent
4 months ago
Job Title: Collections and Recovery Support Agent
Job type: Full time - 37.5 hrs per week (9:00am - 5:00pm, Monday - Friday) Hybrid Working Available
**Salary**: £25,000
**Office will be relocating in early 2023 to Peterlee**
Everflow is the fastest growing water retail company in the UK, with a focus on SME businesses. We've grown rapidly over the last six years and are continuing to grow which means we need more brilliant people to join our teams We are looking for experienced, dynamic collectors to join our growing team.
You will be responsible for contacting legal partners and business customers on a daily basis and manage the collections process from the beginning to the end, ensuring issues are thoroughly investigated and a solution is found where possible. We are looking for agents who can build a strong rapport quickly, making sure that the customer trusts you to solve their issue and ultimately, cash is collected. It’s very important that you take ownership for each case and see it through to the end with empathy and understanding being a key trait to be successful in the role.
**Duties**:
- Liaising with third party debt partners
- Proactively chase and collect outstanding debt on assigned ledger
- Chase and collect cash from business customers, implementing payment plans where necessary
- Resolve invoice queries in a timely manner
- Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt
- Weekly reporting on account and ledger status
- Escalate problematic accounts to the credit control team leader as required
- Always deliver excellent customer service
**What we’re looking for**:
- Experience within a Collections/ Credit Control role in a high-volume environment (Essential)
- Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances
- Excellent communication and organisational skills
- Engage positively with team meetings, huddles and wider business forums
- Support team members with workload during time of absence or high activity, to ensure business needs are met
- Responsive to changing processes and environment
- Excellent analytical and numeracy skills
- Ability to priories and manage own workload
- Effective communication, negotiation and influencing skills
- Exceptional attention to detail
- The ability to cope well under pressure
- Self-motivated and a team player
**Benefits**:
- Ongoing support, development and training
- Great reward and recognition system
- Hybrid Working
- Exposure to all parts of a growing business
- Attractive salary
- Electric car scheme
- 5% employer pension contribution
- Employee Assistance Programme & health care cash plan
- Afternoon drinks on Fridays
- Free monthly breakfasts
- 25 days annual leave plus bank holidays
- Free parking
We do the right thing and always put our people first so what are you waiting for? We can’t wait to meet you
**Salary**: £25,000.00 per year
