Oem & Dealership Operations Specialist

3 weeks ago

London, United Kingdom Octopus Energy Group Full time

**What we do. **Electric Car Leasing

**Why we do it.** Greener. Fairer. Future.

We are looking for an OEM & Dealership Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.

This role will focus on day-to-day operational relationships with our OEM (Original Equipment Manufacturer) and Dealership network. Working with these partners to manage service levels and to carry out and suggest improvements to our existing processes, ensuring our customers have delightful, memorable experiences.

Things move fast here at OEV, so your input will also help shape the future of how we interact with our customers at all stages of their journey. We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction.

This is a new role within the Fleet Operations team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. It will be important to also get stuck in with day-to-day queries/issues to get a full understanding and be able to carry out root-cause analysis.

**What you'll do...**:

- Work alongside our Customer Operations team, ensuring all Dealership partners deliver exceptional customer service
- Monitor and improve service levels for our customers
- Report back to the business on any trends and important information
- Work across various systems that require our attention
- Deal with inbound Dealership questions and queries

**What you'll need...**:

- Dealership experience preferred but not essential
- To be comfortable and skilled at building relationships at all levels
- Experience working independently and as part of a close knit team
- To be a natural finisher and an effective operator - you leave no loose ends in your path
- To want to be part of a rapidly growing company and be comfortable adopting changes quickly

**Why else you'll love it here**:

- Octopus Energy is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people
- Visit our perks hub - Octopus Employee Benefits

**About us
The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups - making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

**If this sounds like you then we'd love to hear from you.

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