Home Ownership Officer

2 weeks ago

Kingston upon Thames, United Kingdom The Royal Borough of Kingston upon Thames Full time

**Employer**
Kingston Council

**Location(s)**
Kingston

**Contract Type**
Fixed Term

**Length of Employment / Contract End Date**
6 months - 1/3/24

**Working Hours**
Full Time

**Grade**
G

**Hours Per Week**
36

**Salary Range**
£33,351 - £37,038

**Salary Basis**
Per annum

**Leave Entitlement**
27 days

**Application Deadline**

10/09/2023, 23:55

**Anticipated Interview Date(s)**
15th September 2023

**About the Borough**

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

**About the Role**

We are looking for a Home Ownership Officer for a 6 month fixed term contract to:

- Provide an efficient home ownership service, responsible for all front line housing management of shared ownership and leasehold homes.
- Help with the recover of rent/ service charges
- Assist with resales/ leasehold consultations
- Resolve disputes and queries
- Deal with right to buy and right to acquire

**About Us**

You will join our friendly and dedicated Home Ownership Team in Landlord Services, committed to supporting and helping local people who live or work in the borough get their foot onto the housing ladder as well as supporting our existing leaseholders.

**About You**

You will have
- Working knowledge of service charges, Right to Buy legislation and leasehold processes.
- Excellent customer care skills.
- Excellent verbal and written communication
- skills at all levels and in all situations with staff and the public.
- Ability to negotiate and resolve disputes.
- IT literate and competent
- Ability to work on own initiative without supervision and as part of a team.
- Ability to manage own time and deal confidently with changing priorities and pressures.

**Our Offer To You**

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing.

Employees have access to a wide range of benefits, some of which include:

- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Three volunteering days per year
- Flexible and agile working arrangements
- Comprehensive learning and development programme
- Discounts on a range of local shops, restaurants

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