Workforce Management Lead

2 weeks ago

London, United Kingdom Pandora Jewelry Full time

**Workforce Management Lead**

**Contract: Permanent**

A key part of the Retail Operations team, this role will play a pivotal role in overseeing and optimizing retail workforce operations, initiatives and outcomes across Pandora’s Retail locations in Britain and Ireland.

In the UK and Ireland, we are very proud to have recently been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

**The role**

This role centres around seamless management of workforce management system, closely collaborating with local retail teams to ensure optimised allocation of resources, maximize store productivity, and ultimately enhance customer and employee experience.

A key element of this role is interfacing with Finance and HR on payroll and financial planning as well as being an expert in our Workforce management system Plandora (Ceridian Workforce).

**About Pandora**

The largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability In everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

**Our people**

Our global workforce is made up of over 32,000 passionate people who, in 2022, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.


**What to expect from the role**

**_Work Force Management (WFM) system expertise_**
- Be a key user of the WFM system, ensuring any new stores are added efficiently and all required information is fed into the system in a timely manner.
- Oversee the day-to-day operational management of the workforce management system, ensuring accurate labor requirement forecasting, scheduling, and real-time adjustments in alignment with market-specific dynamics.
- Work with operations team on any new stores, acquisitions, store closings that are in the coming months.
- Efficiently manage change requests related to the workforce management system, evaluating feasibility, impact, and implementation strategies in close collaboration with stakeholders.
- Provide hands-on guidance and training to super users on the optimal utilisation of workforce management tools, systems, and best practices, ensuring consistent and optimised adoption.

**_Payroll and financial accountability_**
- Work with finance to establish a monthly budget that is fair and equitable for the stores.
- Analyse the forecast given from finance and make sure that it is a realistic number given sales plan, workload, tasks, floor changes, price increases etc.
- Ensure that all store types have the appropriate number of hours and payroll allocated to ensure effective scheduling.
- Continuous analysis and investigation with retail on exceptions to the plan eg where stores are over hours or what support is needed.
- Work with the payroll and HR team on any expected increases in headcount for the year.
- Analyze market-specific workforce performance, attendance, and productivity data to identify operational trends, patterns, and opportunities for continuous improvement in collaboration with local and global workforce management teams.
- Ensure adherence to employment law, regulations, and company policies pertinent to workforce management, time and attendance, and employee scheduling within the diverse markets under purview.
- Proven experience in workforce management, preferably within the retail industry.
- Strong analytical skills with the ability to interpret and leverage data to drive decision-making.
- Proficiency in workforce management software and scheduling tools. Experience with Ceridian Workforce is considered an advantage.
- Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels across different cultural backgrounds.
- Strong organizational and time management abilities, with the capacity to manage multiple priorities and meet deadlines in a global context.
- Demonstrated problem-solving and decision-making skills.
- Knowledge of employment law and regulations across the UK and Ireland, particularly as they pertain to workforce management.
- Retail experience and an understanding of the unique challenges and requirements of the industry.
- Ability to adapt to a fast-paced, dynamic environment and work effectively under pressure.

**What can we offer you?**

Our

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