Information and Advice Officer

4 weeks ago


South Shields, United Kingdom The Education Network Durham Full time

Employment Vacancy - Information and Advice Officer
Job Title: Information and Advice Officer - 2 Posts
Hours: 35 hours per week Monday - Friday plus 1 in 4 Saturday mornings (job share considered) and 21 hours per week Monday - Friday plus 1 in 4 Saturday mornings.

**Salary**: £21,000 - 24,000 per annum (FTE, depending on experience)
Contract: Initially 12 months
Accountable to: Information and Advice Manager
Location: South Tyneside
We are currently recruiting on behalf of Age Concern Tyneside South (ACTS), a registered charity which promotes the wellbeing of older people living in South Tyneside, improving their quality of life and helping them maintain their independence.
We have an exciting opportunity for a passionate and motivated Information and Advice Officer to work within the within the Information and Advice Team.
You will provide support to older people with issues that arise, including financial difficulties, ill health, living arrangements and care needs. You will work with clients to develop and monitor effective support plans, enabling to resolve their issues, effectivelymanage life changing events, and maintain their independence.
You will need demonstrable experience of working in Information and Advice. You must have knowledge of the welfare benefits system, understanding of the issues facing older people and have experience of delivering excellent customer service. We are lookingfor someone with excellent communication skills with a track record of keeping accurate records.
As a member of the Information and Advice team, your role will include the provision of information and advice, and working with the project to develop in-house, home visits and outreach services. You must have the ability to travel freely for work purposes.


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