Desktop Specialist

1 week ago

London, United Kingdom Dun & Bradstreet Full time

**Why We Work at Dun & Bradstreet**

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us

You will provide a quality desktop support service including desk-side break-fix repair, remote support and fulfilling requests for new hardware and software.

**Key Responsibilities**:

- Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP, Apple, etc
- Position is on site support - Must be able to work shifts between the hours of 8:00AM to 6:00PM
- Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment
- Experience in the administration of user accounts and properties - creation, deletion and maintenance etc
- Solid PC Hardware skills - competent in all aspects of PC and Mac / laptop / peripheral installation, repair, parts replacement and configuration etc
- Physically able to safely lift and carry 50 pounds (23Kg) to move, install, unpack PC equipment etc when required
- Must be able to participate in a support rotation schedule to provide support out of business hours and be flexible for weekend working and a variable schedule as necessary
- Microsoft Teams - IM, Video and Conference Support
- Travel to support office moves when required

**Key Requirements**:

- A minimum of 1 years of experience within a similar position
- Provide quality desktop support service including desk-side break-fix repair, remote support and fulfilling requests for new hardware and software
- Enter, update, and close all support activity into the ticketing system within SLA
- Provide excellent customer service both desk side and remote including triage and escalating tickets as appropriate
- Provide HW/SW support, repair, deployments, imaging, migrations, installs-moves-adds-changes-upgrades & connectivity issues
- Provide basic telephony headset support
- Basic support of mobile devices
- Support of cloud computing management systems (Azure, Intune, JAMF)
- Maintain hardware and software inventory records
- Ability to lead small projects with mínimal guidance
- Assist with analysis, maintenance, documentation, and testing of Software and Hardware
- Advise or train customers regarding the technical aspects and use of standard software packages
- Design, implement, and document procedures and scripts to automate process
- Develop and/or teach seminars, workshops, or classes to users or other technicians on the technical aspects or use of computer hardware, software packages
- Maintain, users' manuals, or technical documentation
- Participation through all aspects of the Hardware development life cycle Design, development, review, and implementation of new systems
- Provide training & guidance to team members including automation
- Support Audio and Video Conferences

All employees and contractors working in D&B should be aware that they have responsibilities in relation to the Company’s Business Management System. This relates to information and its security, quality, environment and health and safety both during and post-employment with D&B.

**_
FOR US APPLICANTS - Equal Employment Opportunity (EEO):_**:

- Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster _
- here_
- and its supplement _
- here._
- View the pay transparency policy _
- here_
- .- . Determination on requests for reasonable accommodation are made on a case-by-case basis._

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