Desktop Support Specialist

4 days ago


London, United Kingdom Henderson Scott Full time

**Desktop Support Specialist - Pharmaceutical Sector**

**North London Based**

**£38,000 + Bonus**

Our client are Global Pharmaceutical Business currently recruiting for a Desktop Support Specialist to join their North London based office. The role is based on site and will involve working as part of a Rota within the Desktop Support team.

**Main Responsibilities**
- Provide 1st and 2nd line support to local and remote End Users
- Experience with cross functional working, training others if and when needed
- Escalate incidents to Application, Network, Server and EUC teams where appropriate
- Process service requests for new users, equipment and changes
- Replace, configure and image hardware with images provided by the EUC team
- Participate in large scale roll outs

**Essential Skills**
- 4+ years supporting Windows 10/7
- 4+ years supporting O365
- 4+ years Supporting Active Directory
- MDM
- Experience with Server based systems
- Basic networking experience
- Comfortable with teams / Video Conference

**Qualifications Required**
- IT related degree / 3 years Desktop support experience.



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