Receptionist

4 days ago

Hatfield, United Kingdom Potterells Medical Centre Full time

We are looking to expand our reception team at Potterells Medical Centre. We are a large friendly team working in the NHS.

The role is 15-25 hours per week with additional extended hours shifts of a rotation.
The hours are between 8am and 6.30pm Monday to Friday. There is also a rotation of a Monday late evening until 8.30pm and a Saturday morning 8.30am-12.30pm. These are on a rota basis and would be approximately once every 6-8weeks.

**Primary key responsibilities**

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on SystmOne
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested

**Secondary responsibilities**

In addition to the primary responsibilities, the Receptionist may be requested to:
In addition to the primary responsibilities, the receptionist may be requested to:

- Partake in audit as directed by the audit lead
- Support administrative staff, providing cover during staff absences
- Scan patient related documentation and attach scanned documents to patients’ healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Order and monitor stationery supplies
- Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
- Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
- Identify and provide team training where required
- Support the practice manager with all Patient Participation Group related matters
- Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

**Job Type**: Permanent

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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