Business Support Officer

6 months ago


Toome, United Kingdom MYM Recruitment Full time

**Key Duties/Responsibilities include but may not be limited to**:

- Work closely with and report to the Head of Operations Global.
- Responsibility for planning our engineer’s day-to-day activities, including compiling, and distributing job packs, arranging travel and accommodation, often on a reactive basis.
- Work closely with engineers and technicians, establishing good working relationships and developing an understanding of specific business travel requirements.
- Coordinate logistics and technology needs for each project, including delivery and installation requirements.
- Scheduling deliveries and installations on a planned basis and covering deliveries and installs on a reactive basis where necessary.
- End to end project delivery.
- Keep an up-to-date schedule for all works to be carried out and an accurate log of works completed.
- Ensure that all paperwork is up to date. Interface with clients and secondary support as necessary. Manage client expectations.
- Coordinate with clients who provide important contributions to our projects. Understand requirements for each project and allocate resources effectively and within budget.
- Manage and monitor engineer and delivery driver time, ensuring maximum output and successful completion.
- Track job costs using our internal ERP tools. Attend meetings that may be necessary in the performance of your duties.
- Provide administrative support to the team as required.
- Support metrics such as tracking job costs and assist with reporting.
- Develop skills working with global partners on procurement and account management.
- Work towards relevant H&S / PM / AV / industry qualifications, as agreed. Any other activities as directed by your manager.

**Essential Criteria**:

- Have a minimum of 2 years’ experience in a similar position, to include planning and scheduling experience.
- Relevant third level qualification, or equivalent relevant experience.
- Technical knowledge of the VC and AV industry brands would be an advantage.
- IT knowledge and competence in various ERP platforms, Excel.
- Ability to travel if required (occasional).
- Right to work in the UK, full clean driving licence, current passport. Majority office-based work with opportunity to discuss hybrid / flexible working.
- Ability to develop a project from start to finish.
- Ability to self-manage and be proactive.
- Excellent communication, organisational and interpersonal skills, with the ability to maintain positive working relationships with both internal teams and external customers globally.
- Innovative, with the ability to implement problem solving initiatives.
- High level of confidentiality, professionalism and customer awareness.

**Benefits**
- Competitive salary
- Private medical healthcare
- Working in a global company
- Working with multinational technical partners
- We offer a full suite of career development and training opportunities
- We’re passionate about our people and we offer a supportive, positive and inclusive work environment.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: JO5123



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