Customer Service
6 months ago
Our client, a highly respected family business offering building materials and waste services around the Gloucestershire area, are currently experiencing a period of growth and have an exciting opening for a driven individual to join their close-knit team as Customer Service and Sales Administrator. This will be on a full time, permanent basis from their offices in central Gloucester (free parking).
You will work closely alongside the Customer Service Manager and other members of the team to support with all incoming enquiries. To be considered for the position you must have a good understanding of Microsoft Office and possess excellent customer service and communications skills.
This is a really exciting time to join the business where they have plans in place for future growth and development Full support and training on internal systems and products will be provided.
**Responsibilities**:
- Dealing with payments from account and cash paying customers for skip, sand, and gravel orders
- Assisting with general customer queries regarding pricing for products and services
- Taking payments via their online system (training provided)
- To support with other departments as & when required
- Booking deliveries, exchanges and collections
- Arranging quotes and prices for products and services
- Checking broker invoices against the PO spreadsheet to ensure charge are correct from the supplier
- Strong communication skills with the ability to adapt depending on the type of customer
- Ability to build rapport over the phone whilst providing excellent customer service
- Excellent time management & problem solving skills
- Confident using various computer systems
- Comfortable working in a fast paced environment
- Committed and driven personality with a ‘can-do’ attitude
**Salary**: Up to £25,000 per annum depending on experience + benefits including free parking, 22 days holiday + bank holidays (rises over time), Health Cash Plan, Life Assurance Scheme, Company pension & company branded clothing
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