Customer Services Executive

3 weeks ago

Chadderton, United Kingdom Aimee Willow Connex Full time

**Role Overview**

**Working within the existing head office of a growing asset finance company. The main function is to process all customer service enquiries in a professional and customer focused manner to deliver high quality service.**

**This is a key and growing role within the business in what can be a pressurised environment so requires good verbal and written communication, numeracy and organisation skills.**

**Main Duties and Responsibilities**
- **Answer and resolve customer service telephone calls in a polite and professional manner, ensuring the highest level of service.**:

- **Where possible resolve the query yourself or if not, be able to identify how to resolve the query and ensure this is escalated to the correct area of the business.**:

- **Provide copy documents, Invoices, T&C’s as required.**:

- **Deal with customer complaints and ensure all complaints are logged and dealt with in the correct manner.**:

- **Liaise with Suppliers, Brokers or other Funders to resolve any issues/resolve queries.**:

- **Send out welcome packs to new customers.**:

- **Send out annual VAT invoices, termination letters and acknowledgement letters as appropriate.**:

- **Process settlement requests and provide accurate financial information.**:

- **Send out new Direct Debit Mandates to be completed.**

**Other Duties**:

- **Provide support to other areas of the business to cover for busy periods, sickness or holidays.**:

- **Any other reasonable tasks at the request of the company management.**

**Key Skills and Behaviours**
- **Must be self motivated and be able to work on own initiative.**:

- **Work well within a small team whilst working independently.**:

- **Have good communication skills, both written and verbal and have excellent telephone manner.**:

- **Be able to build positive professional working relationships with our introducers, suppliers and service providers.**:

- **Good numeracy skills and be confident working with numbers.**:

- **Be hard working, proactive and enthusiastic.**:

- **Good time management skills and able to prioritise workloads to ensure targets are met.**:

- **High attention to detail and high levels of accuracy.**:

- **Identify opportunities.**:

- **Be willing to take on additional and varied tasks to support the business requirements.**

**Experience/Qualifications**
- **Previous customer services experience is essential.**:

- **Knowledge of the leasing/finance industry preferred.**:

- **IT literate.**:

- **Good background education.

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