Learner Engagement Executive

1 month ago

Chadderton, United Kingdom Mantra Learning Full time

**Learner Engagement Executive**

We are Mantra Learning, the UK’s leading Logistics learning and development organisation. Mantra has supported the skills needs of the logistics sector for over 54 years and is an Ofsted rated grade 2 independent training provider. The Manchester site is well established as the largest specialist logistics training facility in the UK.

Our organisation provides training for people at all levels, from supporting individuals to gain work to developing senior managers. We also strive to improve learners’ life prosects by offering programmes such as mental health and wellbeing, digital skills, English and Maths.

Through our three key brands of Mantra, Job Gym and The National Logistics Academy and utilising several different types of government funding that we have successfully secured, we help thousands of learners each year to gain new skills. This creates a talent pipeline that supports the long-term growth of industry, while also enhancing career prospects and the progression opportunities for our learners.

We work with some of the biggest brands in the country, including Aldi, Wincanton and AO, delivering approximately 500 Apprenticeships, over 2500 Large Goods Vehicle licences and 1,100 Forklift Truck licences each year. The organisation is dedicated to deliver interventions that develop the ‘Skills, Knowledge and Behaviors to enable learners to thrive in life and work’.

We have an exciting opportunity for a Learner Engagement Executive to join our team. This position is a full-time role, working 37.5 hours a week based in Middleton, Greater Manchester.

The Role

This is an exciting opportunity for someone who enjoys providing customer service and being on the phones providing information to prospective learners. You will be the first point of contact for prospective learners, engaging them by providing information about the start of their journey where they will develop their knowledge, skills and get into an exciting new career.

Your primary focus will be to manage all incoming calls and redirect where necessary. You will book all learners onto information and guidance sessions and be an integral part of the team that creates referrals.

**Your duties will include but will not be limited to**:

- Provide effective Information, Advice and Guidance to learners using our systems and utilising virtual platforms.
- Accept and close incoming queries through analysing learner needs.
- Provide a high level of customer service to all learners and parties contacting the business.
- Assess learner eligibility for programme.

**Job requirements**

**Essential Skills/Knowledge/Qualifications**
- Strong customer service experience
- Administration experience
- Strong IT skills
- Functional Skills Level 2 or above (or similar experience)
- Understanding of government funded training programmes (desirable)
- Knowledge of safeguarding and Prevent policies and procedures (desirable)

**The package**
- £20,500 to £22,000 per annum
- 22 days holiday per annum plus bank holidays
- Free parking
- 24/7 Employee Assistance Programme
- Pension scheme
- Subsidised onsite café
- Subsidised team social events

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