Current jobs related to Customer Service Coordinator - Chadderton - Wiggett Construction Ltd

  • Customer Service Coordinator

    3 months ago

    Chadderton, United Kingdom Mpeople Full time

    Mpeople are excited to be recruiting for our client who are a manufacturing company based in Chadderton Oldham for a Customer Service Coordinator. - **Salary**: £25,000 with an additional bonus - **Hours of work** Monday-Friday 8:30am-5pm - **Holidays**: 2 annual bonus schemes (service bonus & performance bonus), 26 days holiday for the year + bank...

  • Service Coordinator

    6 days ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator Role **About the Role** VTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians deployed across the Northwest and Northeast...

  • Service Coordinator

    1 week ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator Job Description **About the Role** VTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians. **Key Responsibilities** * Manage...

  • Service Coordinator

    1 week ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator Job Description **About the Role** VTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians. **Key Responsibilities** * Manage...

  • Service Coordinator

    6 days ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator Role **About the Role** VTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians deployed across the Northwest and Northeast...

  • Service Coordinator

    5 days ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator Role **About the Role** VTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians deployed across the Northwest and Northeast...

  • Service Coordinator

    5 days ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator Role **About the Role** VTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians deployed across the Northwest and Northeast...

  • Service Coordinator

    17 hours ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator RoleVTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. The successful candidate will work within a friendly team, delivering excellent customer service and utilizing previous experience within the transport/vehicle industry.Main Responsibilities:Manage customer...

  • Service Coordinator

    21 hours ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator RoleVTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. The successful candidate will work within a friendly team, delivering excellent customer service and utilizing previous experience within the transport/vehicle industry.Main Responsibilities:Manage customer...

  • Service Coordinator

    3 days ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator RoleVTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. The successful candidate will be responsible for delivering exceptional customer service and supporting a team of service technicians.Main Responsibilities:Manage customer inquiries and respond to their needs in a...

  • Service Coordinator

    3 days ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Service Administrator RoleVTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. The successful candidate will be responsible for delivering exceptional customer service and supporting a team of service technicians.Main Responsibilities:Manage customer inquiries and respond to their needs in a...

  • Service Operations Coordinator

    2 weeks ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    **Job Summary**VTA Recruitment is seeking a highly skilled Service Administrator to join a family-run business specializing in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians.**Key Responsibilities:**Coordinating with customers to resolve...

  • Service Operations Coordinator

    2 weeks ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    **Job Summary**VTA Recruitment is seeking a highly skilled Service Administrator to join a family-run business specializing in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians.**Key Responsibilities:**Coordinating with customers to resolve...

  • Service Operations Coordinator

    2 weeks ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Job Summary: VTA Recruitment is seeking a skilled Service Administrator to join a family-run business specializing in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and overseeing a team of service technicians deployed throughout the Northwest and Northeast regions.Main...

  • Service Operations Coordinator

    2 weeks ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Job Summary: VTA Recruitment is seeking a skilled Service Administrator to join a family-run business specializing in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and overseeing a team of service technicians deployed throughout the Northwest and Northeast regions.Main...

  • Service Operations Coordinator

    2 weeks ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Job Summary: VTA Recruitment is seeking a skilled Service Administrator to join a family-run business specializing in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and overseeing a team of service technicians deployed throughout the Northwest and Northeast regions.Main...

  • Service Operations Coordinator

    2 weeks ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Job Summary: VTA Recruitment is seeking a skilled Service Administrator to join a family-run business specializing in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and overseeing a team of service technicians deployed throughout the Northwest and Northeast regions.Main...

  • Service Operations Coordinator

    2 weeks ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Job Summary: VTA Recruitment is seeking a highly skilled Service Administrator to join our team in a family-run business specializing in the refrigeration industry. As a Service Administrator, you will play a crucial role in delivering exceptional customer service and overseeing a team of service technicians deployed throughout the country.Main...

  • Service Operations Coordinator

    2 weeks ago

    Chadderton, Oldham, United Kingdom VTA Recruitment Full time

    Job Summary: VTA Recruitment is seeking a highly skilled Service Administrator to join our team in a family-run business specializing in the refrigeration industry. As a Service Administrator, you will play a crucial role in delivering exceptional customer service and overseeing a team of service technicians deployed throughout the country.Main...

  • Administration Coordinator

    3 months ago

    Chadderton, United Kingdom Mpeople Full time

    Mpeople are excited to be recruiting for our client who are a manufacturing company based in Chadderton Oldham for a Customer Administration Coordinator. - **Salary**: In the region of £25,000 dependent on experience - **Hours of work** Monday-Friday 8:30am-5pm - **Holidays**: 2 annual bonus schemes (service bonus & performance bonus), 26 days holiday for...

Customer Service Coordinator

4 months ago

Chadderton, United Kingdom Wiggett Construction Ltd Full time

**Customer Service Coordinator**

Your role will be to provide an efficient and professional aftercare service, effectively and proactively identifying and resolving defects. Day to day you will liaise with technicians, suppliers, sub-contract trades and customers, good communication and organisational skills are key to this role.

**Responsibilities**
- Day to day management of the defect process.
- Assess and confirm whether or not an issue is a genuine defect covered by the policy.
- Categorise works by priority, with minimum cost to us.
- Provide a clear breakdown of costs where it is necessary to contra-charge sub-contract trades and customers.
- Resolving problems quickly and efficiently, seeking direction where required.
- Manage customer expectations, including at times challenging customers.
- Co-ordinating our technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance.
- Manage our technician’s diary and workload efficiently.
- Confirm that the work has been carried out to the customers satisfaction.
- Update and maintain records using Clixifix.
- Bring recurring faults and issues to the Director’s attention, including problematic sub-contract trades.
- Attend final snagging inspection with the Contract’s Manager and CAA to review and approve handover snagging items.
- Establish good working relationships with technicians, suppliers, sub-contract trades and housing associations.
- Arrange completion of end of defect works for Housing Associations.
- Ensure Making Good Defects Certificates and retentions are received in a timely manner.
- Identify health, safety and environmental risk activities and manage accordingly.
- Ensure paperwork completed by the construction and sales teams in relation to legal completion and 7-day snagging is clear and complete.
- Manage register of properties that are within the 2-year builders warranty period, regularly update our out of hours provider.
- Review jobs submitted by our out of hours provider to ensure that only emergency issues are being actioned. Ensure sufficient documentation is provided to evidence the defects and associated repair.
- Book appointments for suppliers, sub-contract trades and site teams to deal with latent building defects.
- Assist the Development Director with site procurement administrative tasks, including:

- Complete site nomination form and submit to energy supplier.
- Undertake any additional tasks as may reasonably be required from time to time.

**Experience, Qualifications and Skills**
- Experience of working within the construction or house building sector desirable, with knowledge of how elements are constructed and potential defects.
- Understanding of the NHBC AND LABC warranty and what is covered.
- Knowledge of the Consumer Code and what it covers.
- Minimum of 5 years prior experience in customer services, ideally within both the public and private sectors.
- Excellent administrative and organisational skills.
- Self-motivated, ability to multi-task with good time management.
- Proficient IT skills, day to day use of Word, Excel, Outlook and Clixifix.
- Good verbal and written communication skills.
- Health, safety and environmental awareness.
- Awareness of GDPR.

**Benefits**
- Competitive salary.
- Willing to consider flexible working, 4 day working week (Monday - Friday).
- Discretionary annual bonus (applicable after 6 months service).
- Contributory pension scheme.

**Job Type**: Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Chadderton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location

Application deadline: 15/02/2023
Reference ID: Customer Service Coordinator Wiggett
Expected start date: 01/03/2023