Implementation Consultant

2 weeks ago

Leeds, United Kingdom IRIS Full time

Every by IRIS are seeking an Implementation Consultant to join their team. You will be reporting to the Implementation Team Manager and the main focus of the role will be to support new and existing customers with the onboarding, training and engagement of Every’s products and services.

You will be an integral member of the business working within the Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Every’s customer retention is high by delivering a first-class experience within their first 30 days of implementing the system.

**Responsibilities**
- Responsible for setting customer expectations, managing customer timescales by guiding customers remotely through their implementation and roll out of Every products and services
- Building excellent working relationships with customers to help increase product engagement
- Managing multiple product roll outs at once to the same high standard throughout all interactions
- Providing excellent levels of customer service and online guidance to multiple audiences
- Working continuously on a project task until completion or referral to another department
- Ensuring any referrals are passed to relevant departments in a timely manner
- Working with the Professional Services team and wider company teams to continually improve processes and identify process improvement opportunities
- Work closely with Customer Support team to ensure any technical issues are resolved
- To conduct basic online training sessions to customers
- Support customers with configuration of their software

**Knowledge and Experience**
- The ability to deliver relevant, engaging onboarding services to multiple audiences
- Project Management/Customer facing background essential
- Excellent IT skills, with the specific ability to quickly learn bespoke online systems with an eye for data
- Intermediate excel skills
- Comfortable and confident communicating over the telephone, face to face and via online channels
- Ability to juggle multiple tasks and work under pressure
- Results focused with a capability to meet deadlines
- Have a desire to learn and progress by sharing knowledge, experience and best practice across teams and work collaboratively at all times.
- Passionate and enthusiastic about delivering outstanding customer service

Please note:
INDLOW

As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It’s vital these mission-critical functions work first time, every time.

That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

**Phone**: 0344 815 5500

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