New Claims Advisor

2 weeks ago


Kingston upon Hull, United Kingdom Hudgell Solicitors Full time

**New Claims Advisor, Hull**

**Salary dependent on experience**

**About Hudgell Solicitors**

For over 25 years, Hudgell Solicitors has provided legal advice to clients across the UK looking for genuine, clear and honest support with legal disputes relating to medical negligence, personal or criminal injury, civil liberties, travel and actions against the police and inquests and public inquiries.

We are looking to recruit New Claims Advisors to join our existing team in our prestigious office in the centre of Hull.

If you have worked within a customer service or administration role or if you already have experience working in a legal services role and are looking for a new challenge, then contact us now to find out more.

You will be the first point of contact for new enquiries received into the department. The role requires that you uphold our company values by handling calls professionally and with compassion. You will be required to:

- Set the tone of the initial client journey in accordance with our company values through your upbeat, but empathetic, handling of initial client queries.
- Always maintain our call handling service level agreement standards in terms of speed and quality of response.
- Review complaint response documentation in readiness for assessment by a senior colleague.
- Liaising with Senior Solicitors and dealing with further information regarding calls then providing this information back to the Solicitor.
- Following assessment, notify the client of our decision and deal with any follow up correspondence.
- Record new enquiries and open files on the case management system.
- Explain to the client the options available to fund their case.
- Accurately record key data.
- Monitor own task list daily to ensure all deadlines are met.
- Dealing with calls for other team members when not available.
- Participating in the out of hours rota on a pro rata basis.

What you will need:

- Excellent verbal and written communication skills.
- It is essential that you have an empathetic and calm nature
- Excellent telephone manner.
- Ability to deliver excellent client care.
- Adherence to laws and best practices regarding dealing with client data.
- High degree of attention to detail and trustworthiness.
- Able to work independently and as part of a team and to tight deadlines.
- Ability to deal with high call volumes.
- Previous legal experience is preferred, although is not essential as full training will be provided.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Life insurance
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you able to reliably commute to and from place of work?

Work Location: One location


  • New Claims Advisor

    2 weeks ago


    Kingston upon Hull, United Kingdom Hudgell Solicitors Full time

    Location Hull Salary Salary Dependent on Experience Job Type New Claims Advisor Department New Claims Closing Date 31st January 2023 For over 25 years, Hudgell Solicitors has provided legal advice to clients across the UK looking for genuine, clear and honest support with legal disputes relating to medical negligence, personal or criminal injury, civil...

  • Sales Advisor

    1 month ago


    Kingston upon Hull, United Kingdom New Look Full time

    **SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 08/01/2023 **Permanent / Fixed Term**: Permanent **Store Location**: Northpoint **Contract variations available**: 8 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take...


  • Kingston upon Hull, United Kingdom SC1 Recruitment Ltd Full time

    **Are you currently working in a customer service/retail role and looking to develop into a New Homes Sales Advisor within the new homes market?** I have two fantastic opportunities for people focused individuals who just love to make dreams come true! You will play a key role as a New Homes Sales Advisor within an established company who design and build...

  • Warranty Advisor

    4 weeks ago


    Kingston upon Hull, United Kingdom Autoskills UK Full time

    Location Hull - Sector: Dealership - Job type: Permanent - Salary: £30k per year - Contact: Alex Williams - Contact phone: 0333 222 5978 - Salary high: 30000 - Salary low: 30000 - Job ref: JO0000042094 - Published: about 1 hour ago - Expiry date: 2023-04-06 - Startdate: 09/03/2023 WARRANTY ADVISOR Basic Salary - £26,000 OTE £30,000 Working Hours - Mon...

  • Claims Advisor

    1 month ago


    Staines-upon-Thames, United Kingdom Reed Business Support Full time

    **Previous Customer Service experience?** **Looking for a more investigative role?** One of our biggest clients are experiencing exciting growth, which includes a BRAND NEW department - Claims. £24,000 - £26,000 per annum Monday to Friday 09:00 - 17:30 Working within the claims team, your role will require you to liaise with individual clients and...

  • Sales Advisor

    1 month ago


    Kingston upon Thames, United Kingdom New Look Full time

    **SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 03/04/2023 **Permanent / Fixed Term**: Temporary **Store Location**: Kingston **Contract variations available**: 8 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take...

  • Help to Claim Adviser

    2 weeks ago


    Kingston upon Hull, United Kingdom Citizen's Advice Hull and East Riding Full time

    Citizens Advice Hull & East Riding (CAHER) is a busy, progressive, and dynamic service serving a city and a large rural county. CAHER work together to make a positive difference in the lives of our clients. **Adviser ‘Help to Claim’ Universal Credit** **Mainly based in our Hull office** 2 x 37hr to March 2025 fixed term with a possible extension until...

  • Sales Advisor

    1 month ago


    Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    Switch Advisor Ltd is looking for a Sales Advisor to join our team! We are a local company that has been in business for over 30 years. We are looking for someone who wants to grow with the company. **Responsibilities**: - Generate new business by networking and promoting Switch Advisor Ltd services to existing customers - Educate customers on Switch...

  • Claims Advisor

    2 weeks ago


    Newcastle upon Tyne, United Kingdom QBE Insurance Group Full time

    Injury Management Advisor page is loaded Injury Management Advisor Apply locations AUS - NSW - Newcastle AUS - NSW - Parramatta time type Full time posted on Posted Yesterday job requisition id 323565 Primary Details Time Type: Full timeWorker Type: EmployeeTo develop and promote injury management strategies that are focused on early injury recovery...

  • Claims Advisor

    2 days ago


    Newcastle upon Tyne, United Kingdom Service Care Full time

    Service Care Solutions are working alongside an exciting new start up company that are looking for ambitious and driven individuals to join their expanding team. This is a great opportunity to join a company during a huge period of growth. Individuals that are highly driven and money motivated will benefit from an industry leading commission structure and...


  • Newcastle Upon Tyne, United Kingdom IPS Group Full time

    Looking for flexibility and a great work life balance? If so then this role may just be for you. A Global Insurance Subsidiary are currently recruiting for Customer Service Advisors to join their well-established motor claims team in Newcastle. We are looking to speak to individuals with call centre / customer service experience that are wanting topursue a...

  • HR Advisor

    2 days ago


    Kingston upon Hull, United Kingdom Consortium Professional Recruitment Full time

    Summary: HR Advisor Brand new role working within a supportive HR team with a credible and experienced HR manager offering support and development. This position would suit someone who is looking for the next step up into an advisor role and exposure to more employee relations. You will also be involved in recruitment and selection and working daily with...

  • Service Advisor

    2 months ago


    Kingston upon Hull, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BMW Hull** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    1 month ago


    Kingston upon Hull, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Kia Hull** **A basic salary of £22,302 with a bonus of £4,800, pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    4 weeks ago


    Kingston upon Hull, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Hull** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    1 month ago


    Kingston upon Hull, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor - 18 hours per week** **Evans Halshaw Ford Hull** **Salary of 8,920 with a bonus of £1,920 and excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Ford Hull? As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a...


  • Kingston upon Hull, United Kingdom Citizen's Advice Hull and East Riding Full time

    Citizens Advice Hull & East Riding (CAHER) is a busy, progressive and dynamic service serving a city and a large rural county. CAHER work together to make a positive difference in the lives of our clients. We have the following vacancy based in Hull (although we may consider requests to work from our Goole or Bridlington offices): Help to Claim Universal...

  • Claims Handler

    1 month ago


    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Band 5 Claims Handler The post-holder will work in a team handling all the claims received by the Trust. You will liaise with staff at all levels of the organisation, and be the key point of contact with NHS Resolution, to undertake claims investigations. We are looking for someone with the relevant experience, excellent attention to detail and good...

  • Gma Medical Advisor

    2 days ago


    Kingston upon Hull, United Kingdom Reckitt Full time

    Want a role with real-world impact? As an GMA Medical Advisor - Germ Protection at Reckitt, you’ll have the freedom to develop products that improve the health of millions of lives. Worldwide. **GMA Medical Advisor - Germ Protection** **Kingston upon Hull, East Yorkshire** **Competitive Salary & excellent benefits package** A key member of our healthcare...

  • Service Advisor

    4 weeks ago


    Kingston upon Hull, United Kingdom Stratstone BMW Full time

    **Service Advisor** **Stratstone BMW Hull** **Salary of £27,465 with £3,300 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...