Salesforce Lead Administrator

5 months ago

Weybridge, United Kingdom Sony Electronics Full time

Salesforce Lead Administrator

Digital Transformation Solutions & Technology

Weybridge, UK

This role sits in the Digital Transformation Solutions & Technology division at Sony Europe. Their mission is to facilitate the acceleration of management decision-making based on centralized data. Understanding how to use this data to improve everything from efficient business planning, customer experience & retention and campaign efficiency will be key to the success of Sony Europe.

You will

Reporting to the Salesforce Platform Manager, you will play a vital role within the Digital Transformation Applications team to improve and maintain Sony Europe's B2B Salesforce platform - from gathering requirements to designing scalable best practice solutions and supporting Salesforce Administrators to deliver the product roadmap for multiple business groups and functions.

We are looking for a proactive individual, with extensive knowledge of Salesforce system administration and a deep understanding of the platform and how it relates to business objectives, including all aspects of user management such as support tickets, training, and designing solutions with user satisfaction a priority.

You will:

- Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, sharing rules
- Coordinate the evaluation, scope, and completion of new development requests, ensure configuration changes meet business requirements and focus on user experience
- User support requests
- Create system-level design, data modelling and implementation
- Be the lead member of the Salesforce Administrators
- Ensure timely, regularly scheduled delivery of improvements and enhancement projects
- Identify unused or underutilized platform features to ensure long-term viability, integrity, and adoption
- Make recommendations for enhancements and modifications to improve system performance, increase business and team process efficiency
- Manage the relationship between the Digital Transformation Applications and Global IS (Salesforce IT)
- Keep up-to-date with Salesforce releases

You will bring:

- Experienced in a senior admin role with 3 + years hands-on Salesforce system admin experience
- Sales Cloud Certified Salesforce Administrator
- Able to translate requirements into technical solutions
- Proficient in configuration and automation
- Experience working with multiple Orgs and supporting multiple business areas
- Firm understanding of IT and business concepts with the ability to evaluate the impact of business changes on systems
- Excellent Stakeholder management skills
- Problem-solving skills
- Ability to work independently and take initiative
- Ability to prioritize tasks to meet requirements and deadlines

Your new office

Weybridge

Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you’ve made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times.

Take a look at our Weybridge office here:
Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose - ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe.

Our people co

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