Customer Service Advisor

6 months ago

Chester, United Kingdom Derma Group Ltd Full time

**Customer Service/Office Assistant -Fixed, Permanant Role - Monday - Friday, Weekdays - 9am - 5pm**

Our business is growing, and we are looking for a Customer Service/Office Assistant to join our amazing team. We are a leading supplier of devices to the Beauty Industry and pride ourselves on the high level of support and service we offer our clients and are looking to take this to the next level. The role will be varied and quick paced, with no two days are ever the same

**About Us**

Welcome to Derma Group Ltd, where our passion for device technologies is consistently fuelled by a combination of experience, knowledge and innovation within the aesthetic and beauty industry. We are known as the front-runners, in offering a multitude of beauty device technologies, at affordable prices, whilst maintaining implicit value & superior levels of personal customer service.

Created and developed with a combination of over 40 years of experience in the pharmaceutical, beauty and aesthetics industry. From day one, the company’s successful mission is to bring to the market a variety of innovative, top of the range beauty device technologies, available to the beauty and aesthetics industry, at an affordable cost to help each and every one of our on-going and future clientele. Offering a purchase option to suit all businesses with bespoke and tailored packages.

**Responsibilities of the role:

- **
- Answering Customer Service calls - actioning requests from clients & prospective clients, taking messages, directing enquiries to the relevant department
- General Office Admin duties
- Managing databases
- Aftersales Calls/Messages/Questions
- Booking in training sessions & setting up the training room including sending links for online training sessions, printing training manuals & issuing certificates
- Prepping documentation for clients purchases prior to despatch.
- Picking & Packing Orders which come from website, phone and via social media.
- Replying to social media messages
- Welcoming visitors to office
- Supporting other areas of the business when & where required

**What you need to bring to the role:

- **
- Excellent Customer Service Skills, both Written & Verbal
- Confident, positive attitude
- Be polite, warm & friendly, approachable with a can do attitude
- Flexible, with the desire to go the extra mile for both customer and colleagues alike
- Pro-active, well organised and able to work under pressure and meet deadlines
- Clear speaking voice and be well presented
- Strong IT skills with good knowledge of MS Office Suite
- Confident in using Social Media to respond to customer queries and enquiries
- Min of 12mths Customer Service Experience
- A good sense of humour

**What we can offer you:

- **
- Competitive Salary of £20,000 per annum.
- Annual holidays of 20 days plus statutory bank holidays
- Comprehensive training with progression within the company
- Company Pension after qualifying period.
- Company Events
- Free onsite parking
- An exciting, friendly, fast paced modern working environment

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Experience**:

- Customer service: 1 year (required)
- Administrative: 1 year (preferred)

Ability to Commute:

- Chester, CH4 0DH (required)

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