Customer Service Administrator

3 weeks ago


Cannock, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Customer Service Administrator**

**Cannock**

**Permanent**

**£22,000 - £24,000 per annum**

**8:30am - 5:00pm, Monday to Friday**

Are you an experienced customer service administrator? Do you have a passion in building strong, working relationships? Your next opportunity starts here
A permanent opportunity has arisen for a Customer Service Administrator to join my client in the Cannock area. You will be joining a thriving business that has excelled in recent years. As a Customer Service Administrator, you will be responsible for building and developing relationships with their franchises and customers.

**Duties and responsibilities**:
- Deliver a resolution to customers and national account queries- Manage orders through the internal portal and produce all necessary documentation for shipments and deliveries- Handle complaints using the CRM to record all information and track progress- Gather quantitative and qualitative feedback on products and services**Skills and experience**:

- A minimum of two year’s experience in an office based, customer service role- Business to business customer experience is an advantage- Must have excellent communication skills- Able to learn quickly and can follow processes/procedures- Excellent IT skills including working knowledge of Microsoft packages including Excel**Benefits and perks**:

- Life assurance- Contribution towards eye tests- Private medical insurance (after successful probationary period)- Staff purchases (after successful probationary period)- Critical illness cover (after successful probationary period)- Holiday purchase scheme (after 1st year)



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