Support Manager

5 months ago

Whitley Bay, United Kingdom New Prospects Full time

**Job Title**:Support Manager

**Location**:Whitley Bay, NE26 2RQ

**Salary**:£32,196.00

**Job type**:Permanent, Full-time

We are New Prospects and we've been supporting people with a learning disability for over 25 years.

We support people to live the lives they choose, whether they need support 24 hours a day or just a few hours a week.

**The Role**:
Leading, being accountable and managing the support we provide to a number of individuals ensuring delivery of outcomes focused personalised services.

Drive performance of staff ensuring they are motivated, person centred and clear on the standards that are expected of them.

Ensuring staff fully understand the needs of the people we support and receive the appropriate training, coaching and mentoring to ensure they are effective in their role.

Ensuring people we support, their families and other people in their lives are involved with and satisfied with the support we provide.

Monitoring and ensuring compliance with CQC and contract standards

**Responsibilities include**:

- Demonstrate and set high standards of personal and professional behaviour.
- Uphold the values and mission of New Prospects Association.
- Ensure good practice in service delivery and strive for improvement to enable people to meet their needs and wishes. Ensure consistent practice to achieve outcomes.
- Develop and manage good relationships internally and externally. Know what is going on locally, and source opportunities for people to make connections.
- Adhere to legal and external regulations and ensure that the Association's policies and procedures are followed. Be accountable for your actions and the actions of your team.
- Lead on developing the purpose, direction and culture of services you are responsible for and demonstrate a flexible attitude that can manage change. Lead culture change and innovation projects. Develop, open and manage new services in line with contractual requirements
- Lead and manage a team that champions excellence, embraces change and adheres to the values of the organisation. Challenge unreasonable attitudes and create a culture of accountability, responsibility and self-development
- Provide leadership & direction to the staff team by setting performance standards and mentoring performance during supervisions and appraisals. Coach and support Lead Support Workers to ensure there are effective clear lines of responsibility & accountability in place.
- Recruit the right staff to deliver high quality services, and induct them into services that you lead. Ensure staffing levels meet the needs of the people we support in line with contractual requirements and ensure that they are maintained. Manage cover for support hours in emergencies and be responsible for the deployment of contingency hours.
- Create and, where appropriate, participate in the rota within the framework of contracted hours available, to ensure all support hours are provided.
- Act with integrity and honesty at all times
- Be approachable and encouraging
- Give and receive constructive feedback to enable development of self and others
- Acknowledge and value the contribution of staff within the team
- Guide, direct and support colleagues to ensure continuous improvement
- Instil a "safe to challenge" culture within teams where discussion and ideas are encouraged
**Education and Qualifications**:

- NVQ Level 2, Team Leading
- NVQ Level 3, Promoting Independence (or equivalent)
**Experience**:

- Proven track record of managing health and social care services for 2 years or more
- Experience of working environment where CQC inspectorate regulations have been in force
- Substantial experience of working with a range of people with a learning disability, mental health issues, a forensic history, or physical disabilities
- Proven track record in improving person centred outcomes
- Line management experience
- Proven experience of managing a team of employees and managing the performance of individuals successfully
Please click on the **APPLY** button to send your CV and Cover Letter for this role.

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