Hotel Receptionist

5 days ago

Horley, United Kingdom Langshott Manor Hotel Full time

HOTEL RECEPTIONIST

The Place

Langshott Manor Hotel, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Red Star, Award winning Elizabethan Manor House set in 3 acres of stunning grounds with an ancient moat. 22 bedroom hotel with the many charming lounges all with open fires as well as the sumptuous 3 Rosette Mulberry Restaurant.

Please see our website for a full list of facilities and bedrooms.

The Role

A smart, friendly, well organised, guest service focused individual is sort to assist our professional Hotel Reception team during busy periods. You must have a five star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.
- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling - both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing 'end of day' procedures

**Requirements**:

- Must be available to work flexible shifts, including weekend shifts, 40 hrs per week (5 days)
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guests
- Organised and good attention to detail
- Accurate data entry and computer work

The Benefits

**£20,760 per annum, (£19,760 + £1,000 per annum guaranteed service charge payment paid quarterly)**
- An additional end of financial year service charge bonus
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform

In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

**Salary**: £20,760.00 per year

Additional pay:

- Quarterly bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Horley, RH6 9LN: reliably commute or plan to relocate before starting work (required)

Reference ID: LM Hotel Receptionist

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