Helpdesk Administrator/co-ordinator
3 weeks ago
Excellent opportunity for a Helpdesk Admin/Co-ordinator to join a busy and expanding building/construction company in Warrington.
The role of the Helpdesk Admin Co-ordinator is to ensure the smooth running of the helpdesk, dealing with reactive maintenance administration and the associated compliance.
- Update clients/client portals updated in a timely manner
- Ensure that orders are logged in a timely and accurate manner
- Liaise with clients and colleagues in order to resolve all jobs raised
- File and maintain client contracts
- Update client details and job progress on CRM system
- Ensure the maintenance order book is up to date
- Update board with current/live jobs and their progress
- Ensure company vehicles are MOT’d
- Update staff training records
- Answer the telephones, transferring calls and taking messages
- Experience working within a busy administrative role
- Any experience within building/constructions would be advantageous
- Previous Helpdesk/scheduling experience is desirable but not essential
- Good communication skills, both verbal and written
- Ability to work on your own initiative
- Exceptional attention to detail
- Reliability
- Flexibility
- Confidence
Other information
- Monday - Friday 08;30-17:00
- Free car parking
- Opportunity to progress
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£27,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
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