Senior Customer Account Manager
3 days ago
**_Job Title:
- Senior Customer Account Manager (Team leader in Managers absence)_**
- **Hours:
- Mon to Fri 9am to 5.30pm (with an early finish on Fridays)**_
- **Salary:
- £32,000 to £35,000 depending on experience**_
- **Location:
- Peterborough**_
- **
**(This role is full time and permanent)
**Job Role:
- **Deputise in Client Service Managers absence, Training and Mentoring team members and work closely with Client Service Manager on onward department improvement._
- _To provide excellent service to all allocated customer accounts. Delivering the service efficiently, within cost/budget and timescale constraints.**
**This includes working both independently and with the Client Service team as required_
- _Providing advice on costs, schedules and provide accurate information_
- _Liaising with all departments, internal and external customers whilst implementing new projects_
- _Supporting operational departments to deliver within budget and ensuring all parties are fully briefed in all aspects of the mailing campaign_
- _Preparation and reporting clients/teams of specific portfolios by deadlines_
- _Interpretation and presentation of data in a meaningful manner, managing ad hoc projects and researching_
- _Selling solutions to clients to add value and enhance their business objectives_
- _Raising jobs and invoicing on a monthly basis_
- _Liaising with the Commercial Manger and estimating the supply or materials and outsourced services where applicable_
- **Skills Required:
- **_
- _Excellent organisational and time management skills_
- _Team leader or management skills_
- _Ability to lead a project using own initiative and working as part of a team_
- _Ability to create and maintain accurate/accessible and organised documentation_
- _Ability to effectively produce all necessary reports in an effective, timely and tailored manner_
- _Ability to identify and convert new business opportunities_
- _Excellent report writing, analytical and project management skills_
- _Excellent communication skills_
- _Ability to effectively manage customer and employee relationships, promptly responds to queries, ensure promises are kept and manage expectations_
- _Ability to analyse results, identify and explain any variance from target_
- _Understanding of the importance of demonstrating respect and confidentiality with regards to the company and client information_
**_
Knowledge and Experience Required:
- _**
- _Experience of managing accounts and relationships for multiple clients_
- _Experience in managing a team in either a team leader or management capacity_
- _Good working knowledge of MS Office_
- _A good understanding of what it takes to maintain and develop the most productive client relationships_
- _Comfortable working towards defined Key Performance Indicators (KPI’s)_
- _Must be able to quickly understand the client, their products and their industry_
- _Experience in managing projects, campaigns, developing timetables and setting deadlines in order to achieve client objectives_
- _Experience of an outsourcing environment_
- _Experience of sector either Print, Direct mail or Communications_
-
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