Claims Apprentice

5 months ago

Manchester, United Kingdom Verlingue Full time

Job Advert

Job title

Casualty - Claims Apprentice

Department

Claims - Property, Casualty & Specialty

Location

Manchester with occasionally travel to other UK offices (hybrid when fully trained)

Reporting to

Claims Service Manager - Property, Casualty & Specialty

Main purpose of job

To support all aspects of the company’s claims needs, such as
- Registering new claims and reporting to insurers
- Dealing with incoming correspondence
- Liaising with insurers where necessary
- Providing great customer service at all time
- Actively contribute to the delivery of the company’s Claims Vision.

To develop strong foundations in claims handling skills and insurance matters in order to start a successful career in broking.

Company Vision

To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.

Department Overview

Verlingue have an established Claims Team that supports the rapidly expanding business, based across all Verlingue sites in the UK. The Claims Team is regarded as the “shop window” of Verlingue and is responsible for delivering an exceptional claims service to clients.

Verlingue Values

**Exceptional**

Being professional is expected; being exceptional makes us different. We are passionate about making our clients and each other feel special. We truly understand their needs and deliver an outstanding service every time.

**Proud**

We take pride in our work every day and always fulfil our promises. We’re proud of our reputation for always acting with the highest ethical standards and this is our foundation for building long term relationships.

**Inclusive**

We value and recognise the diverse skills and individuality that everyone brings to Verlingue. We respect each other and enjoy working collaboratively to achieve the best outcomes.

Key Accountabilities
- To assist clients with the presentation of their insurance claims
- To develop an appropriate level of technical claims knowledge in relevant classes of business
- To negotiate and obtain settlement of claims, liaising with claimants, insurers, and loss adjusters, as necessary.
- To actively pursue insurers or their suppliers to ensure early policy coverage agreement leading to swift claim resolution.
- Assist in the management of claims to ensure that these are resolved as quickly as possible
- To escalate matters as required within Insurers and/or their suppliers in a timely way to ensure that an early and satisfactory solution is found for clients. Recognising the need to escalate to the Claims Relationship Manager or Line Manager where appropriate.
- To carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction
- To demonstrate the ability to keep own work clearly prioritised and actioned within service standard commitments.
- To demonstrate the ability to actively support the broader Claims team to deliver on the collective service standard commitments.
- To drive our Insurers/Suppliers to deliver on their service standard commitments.
- To recognise urgent matters and prioritise and action them appropriately.
- To escalate, by way of referral, all complaints, or suggestions that Verlingue has failed to deliver an effective service or any other matter where support is required. Referrals should be to your Claim Leader in the first instance.

Compliance
- Comply with regulatory requirements, industry codes of practice and the Company’s own procedures and rules.
- Ensure that any clients are always treated fairly.
- Be aware of and manage any potential conflict of interest - escalate to line manager.
- Escalate any complaints to line manager and complete complaints information on Acturis once instructed to do so.
- Complete Broker Assess modules annually.
- Provide workflow information to line manager on a weekly basis in line with current requirements.

General responsibilities
- Develop and maintain good working relationships with clients, colleagues, insurers, and other suppliers.
- Immediately advise Line Manager of any problem, issue or request which falls outside authority, level of experience or knowledge, or which could in any way materially affect role effectiveness
- Undertake any additional duties which have been specifically assigned/or may be reasonably requested
- Actively contribute to and strive towards the delivery of the Claims Vision and overarching Company Game Plan

**Person Specification**

**Essential**

**Desirable**

**Qualifications**
- GCSE in English & Mathematics (Grade A-C or equivalent)

X
- Certification of Insurance Institute

X

**Skills, Knowledge & Attributes**
- Positive attitude to work

X
- Good listener and communicator

X
- Organised and efficient to meet deadlines

X
- Reliable and punctual

X
- Helpful and committed to delivering a good claims experience for the client

X
- Desire towards continuous improvement and persona

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