Housing Officer

3 days ago

Slough, United Kingdom TEMPLEWOOD RECRUITMENT LTD Full time

**Job Title: Housing Officer**

The Housing Officer will proactively support tenants, including those with Mental Health, Learning and Physical Disabilities, to ensure and maintain tenancies in safe and high quality accommodation; by supporting them to adhere to their tenancy agreementsand support them with managing their rental and client contribution requirements.

**Summary of Benefits**

Annual salary up to £26k depending on experience

Company Pension Scheme

Full expensed company mobile phone for business use

Company laptop

Mileage paid for business use

Car business insurance paid

Free car parking

**Key Features of the role**

The Housing Officer will be specifically responsible for:

- Facilitating move in and move out of tenants.and complete all necessary tenancy, move in and move out documentation
- Ensure tenants are compliant with their tenancy agreement including rent, service charges, settlement of any arrears and that they maintain compliance with all aspects of their tenancy agreement and associated rules.
- Work in partnership to social care providers and other stakeholders in order to maximise support available to tenants.
- Produce personalised tenancy sustainment support plans and risk assessments.
- Support tenants and neighbours to a positive and harmonious community, ensuring that tenants minimise anti-social behaviours and assisting in managing any disputes should they arise.
- Conduct periodic and ad hoc accommodation audits, risk assessments, inspections and property visits facilitating resolution of non-conformities where required.
- Conduct periodic tenant workshops to discuss tenancy related matters and prospective changes in welfare benefits, accommodation etc.
- Work closely with tenants and their social care providers to ensure accommodations remain compliant with health & safety regulations and company standards.
- Identify and facilitate timely repair and maintenance of accommodation and ensuring that the maintenance is successfully completed.
- Produce accurate required documentation, reports and letters to tenants and other stakeholders in a timely manner.

**Person Specification**:
The following qualification, skills and experience are required for this role:

- Previous experience in a rental or debt recovery role in a housing association setting
- Level 2 Certificate in CIH Housing Practice (or equivalent) - Ideal, but not Essential.
- Background in social care beneficial
- Working understanding of government and local authority regulations relating to tenancies, housing benefits and housing associations
- Willingess to travel to properties across London and Kingston and attend meetings at Head Office in Slough are Essential (mileage reimbursed)
- Strong English spoken, listening, writing and communication skills
- Strong administration skills, letter and report writing
- Full driving licence and use of own vehicle

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