Tenant Engagement Officer

7 months ago

Manchester, United Kingdom MYSHON Full time

**Who we are**:
MYSHON aims to support independent living for vulnerable adults, some who have mental health challenges, learning difficulties, alcoholism, drug addiction and physical disabilities: all within a domestic environment embedded into local communities to promote their independence, understanding that everyone is individual and may need tailored support.

**What we do**:
We employ a regional management team of housing support managers and officers and maintenance technicians who assist with tenant needs and the management of assets. We also have a network of trusted sub-contractors. We partner with Care Providers who provide specialist support to tenants depending on their assessed needs, including helping them to maintain their tenancies, pay their bills, improve their wellbeing, and learn to manage day-to-day activities more independently.

**Overall purpose of the role**:
To ensure high-quality lead support is given to each individual with a wide range of needs. Working within the Salford & Dukinfield area, offering support with daily living and promoting independence where it is needed. This requires you to work closely with external agencies and your colleagues. You will be expected to adhere to all MYSHON policies and procedures whilst undertaking your duties.

**Key responsibilities**:
1. Work closely with individuals to identify needs and support with managing these.

2. Support individuals with daily living such as prompting medication, budgeting plans, attending appointments and engaging with external support services.

3. Monitor, identify and promote practice that safeguards individuals and follow the whistle blowing procedure to raise any concerns.

4. Listen and promptly deal with any issues and liaise with the housing manager where needed to support with this.

5. Liaise with appropriate external professionals in respect of tenants changing needs.

6. Inspect areas within the properties in order to arrange repairs and decorations and to ensure rooms are ready for new tenants to move in to. This includes promoting safe and clean use of communal areas and private rooms within the property.

7. Ensure relevant health and safety checks are carried out in accordance with the policies and procedures and report any issues.

8. Participate in team meetings, new initiatives and future changes to improve service delivery.

9. Work in a person-centred approach, with individuals at the forefront of what we do.

10. Ensure work practices meet Health & Safety requirements and adhere to the companies Equality and Diversity policy.

11. Respect confidentiality and data protection regulations (GDPR) at all times.

12. Work with the housing manager to provide advice and support to tenants with regard to neighbour disputes, harassment and any other housing related occupancy issues e.g. security - to include liaison with third party agencies where appropriate e.g. police, support staff, social services etc

13. Complete relevant paperwork which supports the tenants needs, reporting on these daily to monitor individuals.

14. To participate in training which is relevant to your role to meet the needs of individuals and to progress your skills and knowledge.

15. To monitor the security within the property and report any concerns.

16. To work in a professional manner at all times.

17. Other tasks that may be requested from time to time by your manager which are not in the Job Description, but which reflect the general nature and level of the job.

18. Ensure that MYSHON policies & procedures are adhered to.

**Benefits**
- 25 days holiday plus bank holidays
- 24 hour EAP Scheme
- Company pension
- Free eye tests
- Life insurance
- Lone worker safety device designed to protect individuals working alone

**About you**:

- Driving Licence (preferred)
- Have good communication skills - verbal, written and listening
- Have a good understanding of how to use Outlook, Word, and Excel
- Be willing to have an enhanced DBS check completed

**Job Types**: Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 16 per week

**Benefits**:

- Company events
- Company pension
- Life insurance
- Referral programme
- Sick pay

**Experience**:

- Home Care: 1 year (required)
- Working with Vulnerable Adults: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Tenant Liaison Officer

    7 months ago

    Manchester, United Kingdom LRL Roofing Solutions Full time

    Engaging closely with tenants and stakeholders is crucial to ensuring the smooth delivery of planned and responsive maintenance work within Creating Enterprise's Property Services area. Supporting managers to execute planned and responsive work is a key aspect. Assistance is provided to Property Services in tenant engagement concerning both planned and...

  • Assistant Director

    7 months ago

    Manchester, United Kingdom Consumer Regulation Full time

    **Summary**: We are looking for an Assistant Director of Assessment and Tenant Engagement to join us, taking responsibility for leading our frontline engagement team. The recently passed Government Social Housing Regulation Bill gives us additional powers and responsibilities around the importance of safe, decent homes for social housing tenants and on...

  • Tenant Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Hamilton Woods Full time

    **Tenant Liaison Officer** **Manchester** **38 hours pw** **3-6 months +** **£17-£18 Umbrella** We are currently working with a social housing provider in Manchester who is looking for a Tenant Liaison Officer to join their team on an initial 3 -6 month basis **Responsibilities of the Tenant Liaison Officer include**: - Conducting home visits with...

  • Tenant Liaison Officer

    7 months ago

    Manchester, United Kingdom Starfish Construction Ltd Full time

    **POSITIONS AVAILABLE: MANCHESTER** **JOB DESCRIPTION**: - **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)** - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure...

  • Tenant Liaison Officer

    7 months ago

    Manchester, United Kingdom Starfish Construction Ltd Full time

    **POSITIONS AVAILABLE: MANCHESTER** **JOB DESCRIPTION**: - **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)** - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure...

  • Tenant Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Castlefield Recruitment Full time

    **Tenant Liaison Officer - Housing Association - About The Client**: Castlefield Recruitment are currently working with a Manchester based housing association who are looking to appoint a Tenant Liaison Officer on an initial four month contract. This role offers hybrid working with the requirement to go on-site when needed. **Tenant Liaison Officer -...

  • Sustainability and Tenant Liaison Officer

    7 months ago

    Manchester, United Kingdom MCR Move Ltd Full time

    Make a difference with a brand new role working with students and young professionals to develop campaigns around energy efficiency and to deliver a reduction in energy usage across hundreds of properties in Manchester and Liverpool. **Position: Sustainability and Tenant Liaison** **Location: Office based in Fallowfield/Levenshulme border, South...

  • Tenant Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Fawkes and Reece Full time

    **Job**: Tenant Liaison Officer **Salary**: Approximately £25k + package. **Location**: Manchester **Job Type**: Permanent We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work. The company have a number of projects up and coming and as a result are looking for a Tenant Liaison...

  • Tenant Liaison Officer

    4 days ago

    Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...

  • Tenant Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Fawkes and Reece Full time

    **Job**: Tenant Liaison Officer **Salary**: up to £25000 + package **Location**: Manchester **Job Type**: Permanent We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work. The company have work upcoming in Manchester which includes external refurbishments to high rise blocks, and...

  • Tenant Liaison Officer

    7 months ago

    Manchester, United Kingdom Ionic Recruitment Ltd Full time

    **Key Information** - A Manchester based Social Housing Refurbishment contractor - a dynamic and award -winning maintenance specialist with work secured on several frameworks across the North West and Yorkshire - This contractor has been operating for 40 years and are a leading specialist in planned maintenance who deliver a range of services delivering...

  • Tenant Liaison Officer

    1 week ago

    Manchester, United Kingdom Bridgeman Recruitment Services Ltd Full time

    Bridgeman Recruitment Services (Agency) has been instructed to recruit for an experienced Tenant Liaison Officer for a Regional Building Contractor.The ideal candidates will have a background in Social housing tenancy or have worked in a customer facing role within the social housing sector.Responsibilities of the Tenant Liaison Officer include: *...

  • Tenant Liaison Officer

    2 weeks ago

    Manchester, United Kingdom Howells Solutions Full time

    **Resident Liaison Officer - Social Housing Repairs and Maintenance** **Manchester** **6 month temporary position,** **Hourly rate: £14.20 - £17.76 per hour** Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in Manchester. It will be your responsibility to develop positive...

  • Manchester Tenant Liaison Officer

    3 weeks ago

    Manchester, United Kingdom E UK PLC Full time

    Join us at E UK PLC as a Manchester Tenant Liaison Officer and play a key role in identifying new tenants and resolving any issues that may arise. As a tenant liaison officer, you will be responsible for building strong relationships with tenants, landlords, and other stakeholders to ensure smooth tenancy agreements.Key Responsibilities:Identify new tenants...

  • Tenant Experience Agent

    7 months ago

    Manchester, United Kingdom Golden Lane Housing Limited Full time

    Would you like to work for an organisation that has been providing homes for people with a learning disability or autism for the last 25 years? Do you have the drive to make a difference and work for an organisation which makes a real difference to the lives of people with a learning disability or autism? Do you want to be a part of a team which offers...

  • Tenant Liaison officer

    2 months ago

    Manchester, United Kingdom PSR Solutions Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Manchester area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...

  • Head of Tenant Experience

    7 months ago

    Manchester, United Kingdom Golden Lane Housing Limited Full time

    Would you like to work for an organisation that has been providing homes for people with a learning disability or autism for the last 25 years? Do you have the drive to make a difference and work for an organisation which makes a real difference to the lives of people with a learning disability or autism? Do you want to be a part of a team which offers...

  • Tenant Relations Coordinator

    4 weeks ago

    Manchester, United Kingdom PSR Solutions Full time

    Job DescriptionWe are seeking a Tenant Relations Coordinator to join our team in Manchester. In this role, you will facilitate the smooth running of projects by building and maintaining positive relationships between tenants, sub-contractors, client representatives, and our team.Key DutiesImplement Company Policies and Procedures.Develop effective working...

  • Community Engagement Officer

    4 weeks ago

    Manchester, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    James Andrews Recruitment Solutions Ltd is seeking a highly skilled Resident Liaison Officer to join their team on a temporary basis.The successful candidate will work closely with residents in the Manchester area, ensuring that necessary works are completed efficiently.Main Objectives:To establish effective communication channels with residentsTo coordinate...

  • Tenant Relations Specialist

    2 weeks ago

    Manchester, United Kingdom PSR Solutions Full time

    Tenant Relations Specialist Job DescriptionPredicted Salary: £32,500 per annumOur client, a leading social housing contractor, is seeking an experienced Tenant Relations Specialist to work within their Manchester office. This role requires a strong communicator with excellent interpersonal skills to facilitate the smooth delivery of projects.Key...